At a Glance
- Tasks: Support customers in both German and English, handling enquiries and bookings with enthusiasm.
- Company: Join a passionate team at Motorsport Events, delivering unique experiences in the motorsport world.
- Benefits: Enjoy a fun work environment, competitive salary, and opportunities for personal growth.
- Other info: Be part of a dynamic team with a commitment to exceptional customer service.
- Why this job: Make a real impact by helping customers enjoy thrilling motorsport events.
- Qualifications: Fluent in German and English, with excellent communication skills and attention to detail.
The predicted salary is between 30000 - 42000 £ per year.
Reports to: Head of Customer Service
Department: Customer Service
Purpose of the Role
Our friendly and supportive team are looking for someone with exceptional customer service skills in both German and English, as well as translation of written content from English to German. Our UK office is a warm and fun environment, where you will be surrounded by colleagues who are enthusiastic and passionate about the work they do.
Background
Motorsport Events is passionate about curating and delivering unique experiences to the world's premier motorsport events. Our collective set of brands deliver an unrivalled customer offering. We are committed to expanding the reach of the intoxicating world of live motorsport, empowering our customers with rich informative content that wraps around the products we offer so everyone can make an informed decision of where best to go, what to see and what to do.
Principal Accountabilities:
- Supporting customer enquiries and bookings in both German and English
- Researching and responding to email enquiries
- Handling telephone enquiries and bookings
- Supporting customers through online chat messaging
- Responding to private messages on social media
- Translating website content, customer communications, and other relevant texts from English to German
- Helping to fulfil and dispatch customer ticket bookings
- Any other adhoc tasks as relevant to the company
Skills, Knowledge and Attributes Required:
- A positive, enthusiastic, and motivated individual that always looks to deliver beyond expectations
- A genuine desire and enjoyment in helping customers and championing our service and values
- Native level in German (French ideal but not required) and fluent in English
- Excellent oral/telephone communication skills - able to communicate in a polite, patient, friendly, and professional manner
- Excellent written/email communication skills - able to communicate and write content in a clear, well-written, friendly, and professional style
- A high level of accuracy with impeccable attention to detail
- Well-organised and able to effectively manage multiple tasks
- Able to undertake adhoc tasks and work independently
- A willingness to learn company products, systems and procedures
How will Success in This Role Be Measured?
- You will be measured against CSAT scores and customer feedback (always above 90%)
- Your ability to go above and beyond for our customers (positive mentions throughout social media and trustpilot – aiming for one a month)
- Your teamwork skills to ensure the average response time is as low as possible – always below 5 days
Customer Experience Executive in London employer: Motorsport Network
Motorsport Events is an exceptional employer, offering a vibrant and supportive work culture in our UK office, where teamwork and enthusiasm thrive. We prioritise employee growth through continuous learning opportunities and foster a fun environment that celebrates our passion for motorsport. Join us to be part of a dynamic team dedicated to delivering unforgettable experiences while enjoying the benefits of working in a leading digital market company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive in London
✨Tip Number 1
Get to know the company inside out! Research Motorsport Events and their values, so you can show off your enthusiasm during interviews. We want to see that you’re genuinely excited about the role and the brand.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. Try role-playing customer scenarios with a friend to get comfortable with the lingo.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at Motorsport Events.
We think you need these skills to ace Customer Experience Executive in London
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in writing.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences or skills that align with what we’re looking for, like customer service experience or translation work. This shows us you’ve done your homework!
Keep It Professional Yet Friendly:We love a friendly vibe, so while your application should be professional, don’t be afraid to let your personality shine through. Use a warm tone in your writing to reflect the supportive environment we have here at StudySmarter.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Motorsport Network
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or write a few emails in both languages to showcase your proficiency.
✨Know the Company Inside Out
Familiarise yourself with Motorsport Events and their offerings. Understand their mission and values, and be ready to discuss how you can contribute to their goal of delivering exceptional customer experiences.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you went above and beyond for customers, as this will demonstrate your commitment to excellent service.
✨Showcase Your Enthusiasm
Let your passion for customer service shine through during the interview. Share why you enjoy helping customers and how you align with the company's values. A positive attitude can make a lasting impression!
