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- Tasks: Support customers and manage queries in a dynamic team environment.
- Company: Join Arrow, a global leader in innovative IT solutions and technology enablement.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: This role offers a permanent contract after a 6-month probation period.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Experience in customer service and proficiency in Microsoft tools required.
The predicted salary is between 28800 - 43200 £ per year.
Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets.
We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After the probation period, a hybrid model will be applicable (3 days office/2 days home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point of contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created for you!
The Customer Service Agent at Arrow will work as part of a busy team providing excellent Customer Service to Arrow customers. You will be responsible for providing day-to-day sales support and customer service activities for assigned accounts.
What will you be doing at Arrow ECS?
- Providing support to customers and internal Account Managers in the day-to-day running of the accounts and assisting with customer queries.
- Liaising with other departments internally e.g.: Purchasing, Accounts, Dispatch, Technical Consultants, to fulfil customer requirements/queries, organizing shipments etc.
- Resolving queries and raising credit where necessary.
- General administration duties: preparing reports etc.
- Updating customers of delivery expectations.
What are we looking for?
- Experience in the office/administration job and Customer Service.
- Business fluency in English.
- Good working knowledge of all Microsoft tools - especially MS Excel.
- Understands the sales process and the importance of customers.
- Highly motivated, with a pro-active approach to their workload.
- Good organization skills - Able to work on their own.
- Team player.
What is in it For You?
- This is a full-time position.
- Permanent contract with 6 months' probation period.
- Competitive and attractive employee compensation package.
- Reliable & trusting work environment.
- Cooperative team with flat structures and communication.
- Professional and personal development.
Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.
Do you see yourself as our future colleague? If yes - send us your application.
Customer Service Agent employer: Motorsport Network
Contact Detail:
Motorsport Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with Arrow's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires good working knowledge of the tool. Consider taking a quick online course or tutorial to ensure you're comfortable with functions that may be relevant to reporting and data management.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident and prepared for the types of interactions you'll have in this position.
✨Tip Number 4
Network with current or former employees of Arrow ECS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'sales support', 'customer queries', and 'team player' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer queries or supported sales processes in previous roles.
Showcase Your Skills: Emphasise your proficiency in Microsoft tools, especially MS Excel, as well as your understanding of the sales process. Provide examples of how these skills have helped you in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Motorsport Network
✨Show Your Enthusiasm
As a Customer Service Agent, your enthusiasm is key. Make sure to express your passion for helping others and your excitement about the role during the interview. This will demonstrate that you are a great fit for the team.
✨Know the Company
Research Arrow's ECS business and understand their services and values. Being able to discuss how you align with their mission and how you can contribute to their goals will impress the interviewers.
✨Demonstrate Communication Skills
Since the role involves liaising with clients and internal teams, showcase your communication skills. Prepare examples of how you've effectively resolved customer queries or collaborated with colleagues in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you successfully handled customer issues or administrative tasks, and be ready to share those stories.