Customer Parts Advisor

Operating at the highest levels of international motorsport, M-Sport UK delivers championship-winning programmes across the FIA World Rally Championship, Rally-Raid, GT racing and a variety of global customer racing activities. Alongside our competition programmes, we provide genuine motorsport parts, technical support and engineering expertise to customers worldwide. We are now looking to recruit a proactive and technically minded Customer Parts Advisor to join our Sales Department at our Dovenby Hall headquarters. This role plays a key part in ensuring customers receive the correct parts, technical guidance and support required to keep their vehicles operating at peak performance.

Working closely with Engineering, Stock Control, Shipping and Production teams, you will help deliver an exceptional customer experience while supporting the continued growth of our global customer racing programmes. The role responsibilities include:

• Customer Support: Provide professional and responsive support to customers, helping them identify and purchase the correct components for their requirements.
• Parts Sales & Order Processing: Process customer orders accurately and efficiently, ensuring all information is recorded and communicated correctly.
• Technical Parts Advice: Support customers with technical understanding of parts, assemblies and vehicle compatibility.
• Global Coordination: Work closely with customers and internal departments to ensure parts and services are delivered on time and to the highest standards.
• Shipping & Documentation: Liaise with the Shipping Coordinator to arrange customer shipments and ensure all relevant documentation is completed accurately.
• Stock Management Support: Work alongside Stock Controllers to maintain appropriate inventory levels and support effective stock replenishment.
• Engineering Liaison: Act as a key point of contact between customers and the Engineering Department regarding technical product enquiries.
• Relationship Management: Build strong, long-term relationships with customers, suppliers and colleagues through excellent communication and service delivery.

We’re looking for a self‑motivated team player with a positive and enthusiastic attitude. Essential Criteria & Skills:

• Customer Service Excellence: Confident communicator with excellent telephone manner and the ability to build positive customer relationships.
• Technical Understanding: Technically minded with a basic understanding of automotive parts, vehicle systems and commercial documentation.
• Sales & Communication Skills: Strong interpersonal and negotiation skills with a customer‑focused approach.
• Problem Solving: Practical and proactive approach to resolving customer queries and identifying solutions.
• Organisation & Time Management: Highly organised with excellent attention to detail and the ability to prioritise multiple tasks effectively.
• Teamwork & Collaboration: Ability to work collaboratively across departments while maintaining a professional and positive attitude.
• IT Skills: Computer literate with strong Microsoft Office skills and confidence using ERP, stock control or business management systems.
• Accuracy & Reliability: Committed to maintaining high levels of accuracy when processing orders, documentation and customer information.

Preferred Experience:

• Previous experience within a customer service, parts advisor, parts sales or aftersales support role.

Operating a renowned global motorsport business with state‑of‑the‑art facilities at home and winning performances around the globe, M‑Sport UK provide the engineering expertise behind an award‑winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series. The drive to deliver championship‑winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage. We love what we do, and passion drives our success.

WHAT WE OFFER: Situated on the edge of the English Lake District National Park, M‑Sport UK is unique in offering the fast‑paced, high‑octane, adrenaline‑fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing. We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. As well as a dedicated Work Culture Team with regular meetings, competitions and activities.

Closing Date: Friday 10th July

Job Reference: SSAL260608