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- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy uncapped bonuses, generous discounts, and comprehensive health and financial support.
- Why this job: This role offers career progression, training, and a chance to impact customer satisfaction positively.
- Qualifications: Strong leadership skills, customer-focused experience, and a valid driving license are essential.
- Other info: Be part of a rapidly growing company focused on motoring services and electric mobility.
The predicted salary is between 38000 - 42000 £ per year.
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme! Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don’t delay, apply today! Salary: £38,000 per annum Bonus: Average uncapped bonus of £10,800 per year (with potential to earn more) Working Hours: 5 days a week Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream – access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords, including access to hybrid training plus the ATA & MOT Tester Qualifications. Skills and Experience: Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written IT proficient, with the willingness to learn in-house systems Good time management A current valid driving licence We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move. #J-18808-Ljbffr
Centre Manager employer: Motorsport Network
Contact Detail:
Motorsport Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry. Highlight any initiatives you took that led to improved customer satisfaction or team performance.
✨Tip Number 2
Familiarize yourself with Halfords' values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially regarding customer experience and team development.
✨Tip Number 3
Prepare to discuss your experience with KPIs and sales turnover. Be ready to explain how you've met or exceeded targets in previous roles, as this will show your potential to drive business performance at Halfords.
✨Tip Number 4
Network with current or former employees of Halfords to gain insights into the company culture and expectations for the Centre Manager role. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and team management skills, especially in the automotive industry. Use specific examples that demonstrate your ability to deliver high customer satisfaction and manage KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your desire to drive business performance. Mention how your coaching-based approach can benefit the team and contribute to their success.
Highlight Relevant Experience: In your application, emphasize any previous roles where you successfully managed a team or improved customer satisfaction. Include metrics or achievements that illustrate your impact in those positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Halfords and your commitment to long-term career progression. Let them know why you believe this role aligns with your career goals.
How to prepare for a job interview at Motorsport Network
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. Highlight your coaching approach and how it has positively impacted customer satisfaction.
✨Demonstrate Customer Focus
Halfords values excellent customer service. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction. Think about how you can contribute to enhancing the customer journey in your new role.
✨Understand Key Performance Indicators (KPIs)
Familiarize yourself with common KPIs in the automotive industry, such as sales targets and customer retention rates. Be prepared to discuss how you have met or exceeded these metrics in previous roles and how you plan to do so at Halfords.
✨Prepare for Compliance Questions
Health and safety compliance is essential in this role. Brush up on relevant regulations and be ready to discuss how you have ensured compliance in your previous positions. This will demonstrate your commitment to maintaining a safe working environment.
