Ticketing Executive

We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day‑to‑day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience. Reporting to the Senior Manager, Ticketing & Sales Operations, you will take ownership of the day‑to‑day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential – identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless high‑quality experience for customers. This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and wants to make a genuine impact – bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.

Responsibilities

• Act as the primary day‑to‑day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
• Support the set up, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high‑quality customer journey.
• Manage ticketing operations across on‑sale activity, inventory updates, issue resolution and general platform administration.
• Monitor sales, performance and operational data, producing regular reports and insights to support decision‑making and commercial goals.
• Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
• Carry out quality checks on ticketing set up, pricing, offers and customer communications to ensure accuracy and consistency.
• Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
• Support reconciliation and other administrative processes linked to ticketing activity and partner performance.

Qualifications

Personal Qualities

• Highly organised and proactive.
• Solutions‑focused with strong problem‑solving skills.
• Comfortable working in a fast‑paced environment.
• Collaborative and service‑oriented.
• Committed to accuracy, continuous improvement and delivering a positive customer experience.

Experience

• Previous experience in a ticketing operations role within sport, entertainment or live events.
• Experience producing reports and analysing sales or operational data.
• Experience handling customer queries and escalations.

Knowledge & Skills

• Working knowledge of ticketing platforms and systems, including event set up, inventory management and platform administration.
• Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
• Good understanding of customer service principles and experience handling customer queries and escalations.
• Commercial awareness and an understanding of how operational decisions can affect profitability.
• Proficiency in Microsoft Excel and other business reporting tools.
• Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.

Career Progression

Your next career move could include progressing into a Senior Ticketing Executive or becoming a Ticketing Manager.

Benefits

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding train stations near Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in‑house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more