At a Glance
- Tasks: Manage ticketing operations and optimise customer experience in a fast-paced environment.
- Company: Join a dynamic team in the exciting world of sports and entertainment.
- Benefits: Enjoy private healthcare, free snacks, and generous annual leave.
- Other info: Great career progression opportunities and a collaborative work culture.
- Why this job: Make a real impact while developing your skills in a thriving industry.
- Qualifications: Experience in ticketing operations and strong problem-solving skills required.
The predicted salary is between 32000 - 40000 £ per year.
We’re looking for a proactive and commercially minded Ticketing Executive to join our Hospitality team at an exciting time of growth. This role offers the opportunity to go beyond day‑to‑day operations and play a key part in shaping how we work, optimise performance, and deliver an outstanding customer experience.
Reporting to the Senior Manager, Ticketing & Sales Operations, you will take ownership of the day‑to‑day relationship with our ticketing partner, acting as a key link between internal teams and external stakeholders. You’ll help ensure the platform is being used to its full potential – identifying opportunities to improve efficiency, maximise sales performance, and deliver a seamless high‑quality experience for customers.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys solving problems, and wants to make a genuine impact – bringing fresh ideas, identifying smarter ways of working, and going beyond the traditional expectations of a ticketing role to help drive commercial success.
Responsibilities
- Act as the primary day‑to‑day contact for the ticketing partner, building a strong working relationship and ensuring service levels are met.
- Support the set up, maintenance and optimisation of the ticketing platform to ensure operational efficiency and a high‑quality customer journey.
- Manage ticketing operations across on‑sale activity, inventory updates, issue resolution and general platform administration.
- Monitor sales, performance and operational data, producing regular reports and insights to support decision‑making and commercial goals.
- Work closely with internal teams and external partners to resolve ticketing issues quickly and accurately.
- Carry out quality checks on ticketing set up, pricing, offers and customer communications to ensure accuracy and consistency.
- Identify opportunities to improve processes, reporting and platform performance, recommending practical solutions where appropriate.
- Support reconciliation and other administrative processes linked to ticketing activity and partner performance.
Qualifications
Personal Qualities
- Highly organised and proactive.
- Solutions‑focused with strong problem‑solving skills.
- Comfortable working in a fast‑paced environment.
- Collaborative and service‑oriented.
- Committed to accuracy, continuous improvement and delivering a positive customer experience.
Experience
- Previous experience in a ticketing operations role within sport, entertainment or live events.
- Experience producing reports and analysing sales or operational data.
- Experience handling customer queries and escalations.
Knowledge & Skills
- Working knowledge of ticketing platforms and systems, including event set up, inventory management and platform administration.
- Strong attention to detail, with the ability to manage multiple tasks accurately and to deadlines.
- Good understanding of customer service principles and experience handling customer queries and escalations.
- Commercial awareness and an understanding of how operational decisions can affect profitability.
- Proficiency in Microsoft Excel and other business reporting tools.
- Confident communication skills with the ability to manage relationships with external partners and internal stakeholders.
Career Progression
Your next career move could include progressing into a Senior Ticketing Executive or becoming a Ticketing Manager.
Benefits
- Private Healthcare scheme
- Dental Care
- 4 x Grand Prix Paddock passes per season
- Enhanced maternity/paternity leave and other family planning policies
- A free staff shuttle service running to and from surrounding train stations near Biggin Hill
- Free healthy snacks in our offices
- Subsidised canteen in Biggin Hill, serving breakfast and lunch
- 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
- Opportunities to develop and request training for your role via our in‑house Learning and Development team
- Discount on F1 merchandise
- Discount at F1’s experiences including F1 Arcade and F1 Drive
- Perkbox benefit portal and more
Division: Commercial
Ticketing Executive in London employer: Motorsport Media Ltd
Join our dynamic Hospitality team as a Ticketing Executive, where you'll not only manage ticketing operations but also play a pivotal role in enhancing customer experiences and driving commercial success. With a strong focus on employee growth, we offer extensive benefits including private healthcare, generous leave policies, and opportunities for professional development, all set in the vibrant environment of Biggin Hill. Experience a collaborative work culture that values fresh ideas and proactive problem-solving, making it an excellent place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Motorsport Media Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Motorsport Media Ltd
Don't be shy about reaching out to Motorsport Media Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Ticketing Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Motorsport Media Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Motorsport Media Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
