At a Glance
- Tasks: Provide IT support across multiple sites and ensure smooth operations for F1 events.
- Company: Join the iconic Formula 1 team, a leader in sports innovation and entertainment.
- Benefits: Enjoy private healthcare, free snacks, generous leave, and exclusive event passes.
- Other info: Opportunities for career progression within a global organisation.
- Why this job: Be part of a dynamic team that values your ideas and fosters personal growth.
- Qualifications: Knowledge of Microsoft 365, Azure, and strong customer service skills are essential.
Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.
Role Overview: We are looking for an IT Support Analyst to join our IT team. This role will provide support within the company with IT hardware, software and telecommunication systems, alongside maintaining a high level of customer service at all times and ensuring a working business environment to continue to meet F1 objectives.
Main Duties and Responsibilities:
- To offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre.
- Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution.
- Liaise with users regarding but not limited to issues, change requests and tasks - offering desk side and remote support.
- Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied.
- Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies.
- Experience in monitoring IT systems and acting in a timely manner when issues arise.
- Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues.
- Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference.
- To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes.
- To produce and maintain documentation required for IT Infrastructure management.
Other:
- Frequent travel to support Formula 1 events.
- To complete all mandatory training within specified timelines.
- To undertake other duties within your capabilities as your Manager or Director may assign to you from time to time.
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure.
What Are We Looking For?
Personal Qualities: In this role it is essential that you are:
- Strong communication skills with the ability to convey ideas clearly and confidently.
- Highly motivated and well-structured in managing tasks.
- Positive, adaptable, and flexible when faced with challenges.
- Proactive, with a solution-oriented mindset.
Experience: Prior to the role it would be essential that you have:
- Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of operational Device Managers.
- Operational Knowledge of a wide range of IT and communication equipment.
- Good customer service skills.
- Demonstrable understanding of IT Service best practices.
Some desirable experience that you may bring to the role:
- Experience working in a global organisation across different time zones.
Qualifications: Not essential to be successful in the role but you may also have the following qualifications:
- ITIL Foundation Qualification.
- Office 365 Administration and Troubleshooting.
Knowledge & Skills: Prior to the role it is essential that you demonstrate:
- Essential Knowledge of Microsoft 365 Suite and Azure Active Directory.
- Knowledge of multiple operating systems including, Windows, Mac OS and Linux.
- Operational Knowledge of a wide range of IT and communication equipment.
- Experience managing and troubleshooting printer hardware and software.
Career Progression - Where Can You Go Next? The next step in your career might be becoming an IT Systems Analyst, IT Network Engineer, or IT Support Manager.
Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport.
As a member of the F1 team, you will be able to access our amazing benefits:
- Private Healthcare scheme.
- Dental Care.
- 4 x Grand Prix Paddock passes per season.
- Enhanced maternity/paternity leave and other family planning policies.
- A free staff shuttle service running to and from surrounding train stations near to Biggin Hill.
- Free healthy snacks in our offices.
- Subsidised canteen in Biggin Hill, serving breakfast and lunch.
- 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure.
- Opportunities to develop and request training for your role via our in-house Learning and Development team.
- Discount on F1 merchandise.
- Discount at F1’s experiences including F1 Arcade and F1 Drive.
- Perkbox benefit portal and more.
IT Support Analyst employer: Motorsport Media Ltd
Motorsport Media Ltd is an exceptional employer, offering a vibrant work culture that champions innovation and collaboration within the thrilling world of Formula 1. Employees benefit from comprehensive perks such as private healthcare, enhanced family leave, and generous annual leave, alongside ample opportunities for professional growth in a fast-paced environment that values each team member's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorsport Media Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorsport Media Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorsport Media Ltd!
✨Direct Apply to Motorsport Media Ltd
Let's not forget to apply directly through the Motorsport Media Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorsport Media Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorsport Media Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorsport Media Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
