At a Glance
- Tasks: Lead product operations and drive automation for high-performing teams across Europe.
- Company: Join Ford Credit, a leader in transforming product delivery with innovative technology.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving innovation and operational excellence.
- Why this job: Shape the future of product operations and leverage AI to enhance team efficiency.
- Qualifications: Experience in product operations and strong skills in modern tooling and automation.
The predicted salary is between 63000 - 77000 £ per year.
To lead the operational excellence of our European Product function. This is a senior, hands-on leadership role focused on building the systems, processes, and AI-enabled capabilities that empower high-performing product teams. As a technical leader and individual contributor, you will shape the product operating model across Europe, driving automation, standardisation, and cross-regional alignment with our North American teams to enable scalable, efficient product delivery.
About Product Operations at Ford Credit
Product Operations is a strategic enablement function that accelerates product delivery, improves product maturity, and removes operational friction across our European portfolio. You will own and continuously evolve the infrastructure, tooling, and operating model that supports our product teams, treating internal workflows as a product in their own right.
Responsibilities
- Product Tooling & Automation
- Own and optimise the Product technology ecosystem, including Jira, Airtable, Confluence, Miro, and emerging platforms.
- Design, configure, and automate workflows that improve collaboration, governance, and delivery consistency.
- Standardise tools and processes across European product teams while aligning with global Product Operations practices.
- Product Operating Model & Ways of Working
- Define and continuously improve the operating model for product planning, prioritisation, estimation, and execution.
- Drive adoption of consistent product management practices that increase transparency, efficiency, and cross-functional collaboration.
- Partner with Product, Engineering, Design, and Delivery teams to remove operational bottlenecks and improve execution.
- AI-Enabled Product Operations
- Lead the adoption of Generative AI across the Product Development Lifecycle (PDLC).
- Introduce AI-powered workflows, prompt engineering, and automation to streamline activities such as documentation, user story creation, research synthesis, and reporting.
- Evaluate and implement emerging AI capabilities that improve team productivity and decision-making.
- Governance & Compliance
- Partner with Legal, Risk, and Compliance teams to embed European regulatory requirements into product workflows and tooling.
- Design automated governance processes that reduce manual effort while ensuring compliance by design.
Qualifications
- Proven experience in Product Operations, Product Management Operations, or a similar strategic enablement role.
- Deep expertise with modern product management tooling and workflow automation.
- Experience designing scalable operating models and improving cross-functional ways of working.
- Strong understanding of AI applications within product development and operational excellence.
- Excellent stakeholder management skills with the ability to influence across regional and global teams.
- A continuous improvement mindset with a passion for building efficient, scalable product organisations.
Why Join Us
Join Ford Credit at a pivotal moment as we transform the way we build and deliver products across Europe. You'll have the opportunity to shape our Product Operations function, lead the adoption of AI-enabled ways of working, and influence how high-performing product teams operate at scale. Working with colleagues across Europe and North America, you'll play a key role in driving innovation, operational excellence, and the future of digital product delivery.
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Head of Product Operations in London employer: Motorsport Hackers
At Ford Credit, we pride ourselves on being an exceptional employer that fosters innovation and operational excellence within our European Product Operations team. Our hybrid work culture promotes flexibility and collaboration, allowing you to lead transformative AI-enabled initiatives while working alongside talented professionals across Europe and North America. With a strong focus on employee growth and continuous improvement, you'll have the opportunity to shape the future of product delivery in a supportive environment that values your contributions.
