Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome new B2B accounts and guide them through the onboarding process.
- Company: Join Motors & Cazoo, a leader in automotive retail innovation.
- Benefits: Competitive pay, hybrid work, generous time off, and health coverage.
- Why this job: Be part of a team transforming how people buy and sell cars.
- Qualifications: Passion for building relationships and strong organisational skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Motors & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Motors & Cazoo, you will be part of a team that is revolutionising the way people buy and sell cars. If you are ready to drive your career forward in a dynamic, fast-paced environment, Motors & Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail!
We are currently seeking a strong Onboarding Executive to join our Commercial team.
Reports To: Onboarding Team Manager
Contract Type: Permanent
Location: Richmond UK, Hybrid
About the role:
- You will welcome new B2B accounts to the MOTORS & Cazoo platforms and introduce customers to their advertising packages.
- Support customers through the onboarding journey, providing both product knowledge and completing technical processes to set up their account in a timely manner.
- You will drive solutions, escalating any technical issues and ensure the next steps are communicated to the customer.
- Driving a customer-powered approach, you will ensure that customers have the necessary information and technical support to get their advertising live in line with internal SLA’s.
- A role with autonomy, owning end-to-end onboarding process including outbound and inbound calls, case management, feed set up and sales support.
What we ideally looking for:
- A key behaviour trait, we are looking for passionate people who enjoy conversing and building relationships.
- A methodical approach to your work with a high level of attention to detail.
- Being highly organised with an ability to prioritise effectively are key pillars to its success.
- An individual who is curious in nature to help identify and resolve issues.
- Confidence and capability to communicate in different styles effectively with stakeholders and customers.
At MOTORS & Cazoo, we are fearlessly committed to helping car buyers and dealers save time, money, and energy. If you are ready to challenge the status quo, give it your all, and come out smiling, you will fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility.
The Financials:
- Fair Pay: We benchmark every role using Ravio and run annual performance and pay reviews to ensure we are always competitive in the market.
- Sales Commission: An opportunity to earn great annual commissions.
- Serious future commitment: We more than match your commitment to the future, when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Referral Bonus: Recommend a colleague, get £2,000.
Time Off:
- 25 days (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- Hybrid setup - we gather at our Richmond riverside office every Tuesday & Wednesday for collaboration; the rest is up to you.
- Maternity/Pregnant Parent Leave: 20 weeks at 100% pay.
- Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
Health & Peace of Mind:
- AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
- Life Assurance: 4x basic salary covered by Unum.
- Specialist Support: Free counselling and menopause/fertility support via Peppy.
Upskill Budget: Every manager has a dedicated budget for your specific role development.
Leadership Track: Custom training programs designed for our current managers.
The Challenger Extras:
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Moments that Matter: Annual Ignite Conference.
- Celebrations: We make sure we take the time to bring everyone together and celebrate in style.
- Office Life: Free food & drinks.
- Automotive advocates: We provide tickets to the annual British Motor Show.
- Pitchside Perks: We share the rewards with you.
Diversity & Inclusion at Motors & Cazoo: Here at MOTORS & Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger.
Onboarding Executive employer: MOTORS
Contact Detail:
MOTORS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Executive
✨Tip Number 1
Get to know the company inside out! Research Motors & Cazoo, their mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the automotive world.
✨Tip Number 2
Practice your communication skills! Since the role involves building relationships, try role-playing conversations with friends or family. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past where you’ve tackled challenges head-on. This will demonstrate your curiosity and ability to drive solutions, which is key for the Onboarding Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Motors & Cazoo team!
We think you need these skills to ace Onboarding Executive
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the automotive industry shine through! We want to see that you’re genuinely excited about helping customers find their perfect car and that you’re ready to be part of our mission at Motors & Cazoo.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Onboarding Executive role. We love seeing candidates who take the time to connect their background with what we do here at Motors & Cazoo.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Motors & Cazoo!
How to prepare for a job interview at MOTORS
✨Know the Company Inside Out
Before your interview, make sure you research Motors & Cazoo thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Onboarding Executive, you'll need to communicate effectively with customers and stakeholders. Prepare examples of how you've successfully built relationships or resolved issues in the past. This will demonstrate your capability to adapt your communication style as needed.
✨Be Methodical and Organised
Given the fast-paced nature of the role, highlight your organisational skills during the interview. Share specific strategies you use to manage your time and prioritise tasks, especially when onboarding new clients or handling multiple accounts.
✨Emphasise Your Problem-Solving Skills
Curiosity and a knack for resolving issues are key traits for this position. Prepare to discuss situations where you've identified problems and implemented solutions. This will illustrate your proactive approach and ability to drive results.