Onboarding Executive in London

Motors & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

We are currently seeking a strong Onboarding Executive to join our Commercial team.

Reports To: Onboarding Team Manager

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role:

• You will welcome new B2B accounts to the MOTORS & Cazoo platforms and introduce customers to their advertising packages.
• Support customers through the onboarding journey, providing both product knowledge and completing technical processes to set up their account in a timely manner.
• You will drive solutions, escalating any technical issues and ensure the next steps are communicated to the customer.
• Driving a customer-powered approach, you will ensure that customers have the necessary information and technical support to get their advertising live in line with internal SLAs.
• A role with autonomy, owning the end-to-end onboarding process including outbound and inbound calls, case management, feed setup, and sales support.

What we ideally looking for:

• A key behaviour trait, we are looking for passionate people who enjoy conversing and building relationships.
• A methodical approach to your work with a high level of attention to detail.
• Being highly organised with an ability to prioritise effectively are key pillars to its success.
• An individual who is curious in nature to help identify and resolve issues.
• Confidence and capability to communicate in different styles effectively with stakeholders and customers.

At Motors & Cazoo, we're fearlessly committed to helping car buyers and dealers save time, money, and energy. If you're ready to challenge the status quo, give it your all, and come out smiling, you'll fit right in. You can expect a fast pace, plenty of support, and a commitment to work flexibility.

Here's how we back you:

• The Financials: We believe in rewarding high performance with total transparency.
• Fair Pay: We benchmark every role using Ravio and run annual performance and pay reviews to ensure we're always competitive in the market.
• Sales Commission: An opportunity to earn great annual commissions.
• Serious future commitment: We more than match your commitment to the future; when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
• Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
• Referral Bonus: Recommend a colleague, get £2,000.
• Time Off: 25 days (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
• The Best of Both: Hybrid setup - we gather at our Richmond riverside office every Tuesday & Wednesday for collaboration; the rest is up to you.
• Family First: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
• Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
• Health & Peace of Mind: Comprehensive cover so you (and your favourite people) have the care you need.
• AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
• Private GP: 24/7 digital access via Help@Hand.
• Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
• Life Assurance: 4x basic salary covered by Unum.
• Specialist Support: Free counselling and menopause/fertility support via Peppy.

We hired you for your talent, and we're committed to helping you expand it.

• Upskill Budget: Every manager has a dedicated budget for your specific role development.
• Leadership Track: Custom training programmes designed for our current managers.

The Challenger Extras:

• Tech Choice: Your choice of a MacBook or Windows laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Moments that Matter: Annual Ignite Conference (past guests include Nick Fry, Mark Foster & Matthew Syed).
• Celebrations: Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Office Life: Free food & drinks.
• Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
• Pitchside Perks: We're proud partners of Brentford FC, and we share the rewards with you. From tickets to Men's and Women's matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

Diversity & Inclusion at Motors & Cazoo: Here at Motors & Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join, you can be you!