At a Glance
- Tasks: Lead account management, drive revenue growth, and build strategic dealer relationships.
- Company: Join a dynamic automotive tech company with a challenger mindset.
- Benefits: Enjoy competitive pay, hybrid work, generous leave, and health perks.
- Other info: Be part of a diverse team that values creativity and personal growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven leadership experience in sales or account management, preferably in digital marketplaces.
The predicted salary is between 49500 - 60500 £ per year.
- Head of Account Management
- Reports To: Sales Director
- Commercial Performance & Growth
- Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base.
- Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform.
• Identify and unlock growth through
- Dealer segmentation (high value vs. long tail).
- Upselling premium products (e. g., visibility packages, featured listings).
- Improving conversion from stock sales.
- Dealer Partnership Strategy
- Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups.
- Consultative Selling: Shift the team towards consultative, insight-led conversations (focusing on performance, pricing, stock mix, and digital presence).
- Value
Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’
- Leadership & Team Performance
- Team Development: Lead, coach, and develop 4 managers and the wider account management teams.
• Embed clear goals focused on
- Dealer activation & retention.
- Revenue per dealer.
- Stock upload and live listings.
- Lead conversion.
- Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews.
- Transformation & Change Leadership
- CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data‑driven decision‑making.
- Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency.
- Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working.
- Challenger Brand Mindset
- Instil a fast‑paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test‑and‑learn approach.
- Data, Insight & Performance Management
- Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions.
- Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance.
- Cross‑Functional Collaboration
- Internal
Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience.
- Key Skills & Experience
- Leadership: Proven experience leading multi‑layered sales or account management teams.
- Preferable experience working within automotive, digital marketplaces, or high‑volume B2B Saa S/digital environments.
- Commercial Acumen: Track record of managing multi‑million revenue portfolios, driving customer growth, and improving retention.
- Change Management: Demonstrated experience leading teams through change (e. g., CRM implementations, billing systems, or major process transformations).
- Execution: Superb ability to balance high‑level strategic thinking with hands‑on, tactical execution.
- Success Looks Like
- Tangible growth in dealer revenue, retention, and share of wallet.
- Increased stock levels and listing quality across the platform.
- Measurable improvement in dealer engagement and satisfaction.
- Successful rollout and full team adoption of the new CRM and billing platforms.
- A highly visible shift to a high‑performance, challenger sales culture.
- Stronger positioning of the company as a trusted, consultative dealer growth partner.
Perks & Benefits
- Financials
- We offer an annual bonus scheme or commission plans for our Commercial team.
- We match your commitment to your pension; when you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
- Quarterly value‑led awards with generous cash prizes.
- Referral Bonus: Recommend a colleague, get £2,000.
- Work‑Life
- 25 days (plus bank holidays).
- Hybrid role, two days a week based in our Richmond office.
• Family Enhanced leave after 6 months of service
- Maternity/Pregnant Parent Leave: 20 weeks at 100% pay.
- Paternity/Non‑birth Parent Leave: 12 weeks at 100% pay.
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
- Health & Peace of Mind
- AXA Private Healthcare: High‑level coverage for you, partners, and dependents—including pre‑existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
- Life Assurance: 4x basic salary covered by Unum.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Your Growth
- Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development.
- The Extras
- Your choice of a Mac Book or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes.
- Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Free food & drinks in the office.
- We’re proud partners of Brentford FC, and we share the rewards with you.
From tickets to matches to the bucket‑list opportunity to actually play on the pitch yourself, we bring you closer to the action.
Diversity & Inclusion at Cazoo
At Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands.
We know that a diverse and inclusive team drives creativity and makes both our brands stronger.
That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!
#J-18808-Ljbffr
Head of Account Management (Maternity Cover) in Richmond employer: MOTORS (Motors.co.uk Limited) — trading as Cazoo
Cazoo is an exceptional employer that fosters a dynamic and supportive work culture in Richmond, where creativity meets strategic thinking. Employees benefit from a hybrid work model, ample opportunities for professional growth, and the chance to lead innovative social media initiatives that truly engage communities across various platforms. Join us to be part of a forward-thinking team that values your contributions and encourages your development.
Contact Details:
MOTORS (Motors.co.uk Limited) — trading as Cazoo Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Account Management (Maternity Cover) in Richmond
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We think you need these skills to ace Head of Account Management (Maternity Cover) in Richmond
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
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How to prepare for a job interview at MOTORS (Motors.co.uk Limited) — trading as Cazoo
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like MOTORS (Motors.co.uk Limited) — trading as Cazoo will want to see.
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✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at MOTORS (Motors.co.uk Limited) — trading as Cazoo.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at MOTORS (Motors.co.uk Limited) — trading as Cazoo. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
