Technical Operations Executive in Richmond

Motors & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Motors & Cazoo, you will be part of a team that is revolutionising the way people buy and sell cars.

We are currently seeking a Technical Operations Executive to join the MOTORS & Cazoo team. You are the engine room of our operational integrity. This role is about more than just managing a queue; it’s about ensuring our systems move as fast as our ambitions. You will be the go-to for technical resolutions, ensuring that we are accurate, compliant, and moving toward a win for our customers.

Reports To: Specialist Operations Team Lead

Contract Type: Permanent

Location: Richmond UK, Hybrid

About the role

• Operational Integrity & Compliance: Own the daily case workload, ensuring all requests are handled within SLAs with precision and speed. Review and verify sales opportunities. You are the final check for accuracy and compliance before a deal moves forward. Regular cleanup and maintenance to ensure our CRM remains a single source of truth.
• Technical Problem Solving: Navigate back-office systems to resolve complex technical hurdles that stall the sales process. Act as the technical mediator between third-party partners and internal teams to solve technical issues.
• Process Evolution & Partnership: Work alongside central support and internal leadership to elevate critical blockers and streamline communication. Contribute to cross-functional projects aimed at driving efficiency and establishing "best-in-class" operational practices.

What we ideally look for:

• Clear Communicators: Excellent verbal and written skills; you talk plainly and keep teams aligned in real-time.
• Challenge Seekers: A natural bias to overcome complex challenges rather than following a manual.
• Prioritisation Pros: Excellent time management skills with the ability to focus on the impact that delivers for our customers and stakeholders.
• Methodical & Proficient: Capable of performing multiple tasks simultaneously with a high degree of accuracy.
• Collaborative Spirit: You realise we only win if the whole team succeeds; you bring energy to your work and to your team.

At MOTORS, we are fearlessly committed to helping car buyers and dealers save time, money, and energy. If you are ready to challenge the status quo, give it your all, and come out smiling, you will fit right in. You can expect a fast pace, plenty of support, and a commitment to work flexibility.

Perks & Benefits:

• Financial reward: Competitive Pay, Discretionary Bonus, Pension Scheme (up to 9% Employer Contribution), Employee recognition scheme with great financial prizes.
• Work-life balance: 25 days holiday per year growing with length of service, Hybrid and UK Remote working (dependent on role), Generous Family Friendly Leave, Free counselling and support.
• Health & Insurance: Private Healthcare Insurance, Private Dental insurance cover & Cashback, Online private GP service, Generous sick pay support, Life assurance policy (x4 Life Assurance).
• Other: Social & Inclusion Calendar – packed with events, Free food and beverage in our office locations.

Diversity & Inclusion at Motors: Here at Motors, we are on a mission to create a culture where all our teams are inspired to share their passion, talents, and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we are committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!