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- Tasks: Welcome new B2B accounts and guide them through the onboarding process.
- Company: Join Motors & Cazoo, a leader in automotive retail innovation.
- Benefits: Enjoy competitive pay, hybrid work, and generous time off.
- Why this job: Be part of a team transforming how people buy and sell cars.
- Qualifications: Passion for building relationships and strong organisational skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Motors & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.
We are currently seeking a strong Onboarding Executive to join our Commercial team.
Reports To: Onboarding Team Manager
Contract Type: Permanent
Location: Richmond UK, Hybrid
About the role:
- You will welcome new B2B accounts to the MOTORS & Cazoo platforms and introduce customers to their advertising packages.
- Support customers through the onboarding journey, providing both product knowledge and completing technical processes to set up their account in a timely manner.
- You will drive solutions, escalating any technical issues and ensure the next steps are communicated to the customer.
- Driving a customer-powered approach, you will ensure that customers have the necessary information and technical support to get their advertising live in line with internal SLAs.
- A role with autonomy, owning end-to-end onboarding process including outbound and inbound calls, case management, feed set up and sales support.
What we ideally looking for:
- A key behaviour trait: we are looking for passionate people who enjoy conversing and building relationships.
- A methodical approach to your work with a high level of attention to detail.
- Being highly organised with an ability to prioritise effectively are key pillars to its success.
- An individual who is curious in nature to help identify and resolve issues.
- Confidence and capability to communicate in different styles effectively with stakeholders and customers.
At MOTORS & Cazoo, we're fearlessly committed to helping car buyers and dealers save time, money, and energy. If you're ready to challenge the status quo, give it your all, and come out smiling, you'll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility.
Perks & Benefits:
- The Financials: We believe in rewarding high performance with total transparency.
- Fair Pay: We benchmark every role using Ravio and run annual performance and pay reviews to ensure we're always competitive in the market.
- Sales Commission: An opportunity to earn great annual commissions.
- Serious future commitment: When you contribute 6%, we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Referral Bonus: Recommend a colleague, get £2,000.
- Work-Life Synergy: Balance isn’t a buzzword here, it’s the baseline.
- Time Off: 25 days (plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- The Best of Both: Hybrid setup - we gather at our Richmond riverside office every Tuesday & Wednesday for collaboration; the rest is up to you.
- Family First: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you.
- Health & Peace of Mind: Comprehensive cover so you (and your favourite people) have the care you need.
- AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care.
- Private GP: 24/7 digital access via Help@Hand.
- Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life.
- Life Assurance: 4x basic salary covered by Unum.
- Specialist Support: Free counselling and menopause/fertility support via Peppy.
- Your Growth: We hired you for your talent, and we’re committed to helping you expand it.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- The Challenger Extras: Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Moments that Matter: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Office Life: Free food & drinks.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We’re proud partners of Brentford FC, and we share the rewards with you.
Diversity & Inclusion at Motors & Cazoo: Here at MOTORS & Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join, you can be you!
Onboarding Executive employer: MOTORS & Cazoo
Contact Detail:
MOTORS & Cazoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Executive
✨Tip Number 1
Get to know the company inside out! Research Motors & Cazoo, their mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Onboarding Executive role. Highlight your relationship-building skills and how you can drive solutions for customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Motors & Cazoo family.
We think you need these skills to ace Onboarding Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the automotive industry shine through! We want to see that you’re genuinely excited about helping customers find their perfect car and that you’re ready to be part of our dynamic team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the Onboarding Executive role, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us and gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at MOTORS & Cazoo
✨Know the Company Inside Out
Before your interview, make sure you research Motors & Cazoo thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As an Onboarding Executive, you'll need to communicate effectively with customers and stakeholders. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter during onboarding to demonstrate your ability to handle various situations.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will illustrate your ability to prioritise and stay on top of your workload.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, onboarding processes, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.