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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy paid time off, discounts, and a supportive work culture.
- Why this job: Be part of a fun team that values happiness and support.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Great opportunities for personal development and team socials.
The predicted salary is between 12 - 16 £ per hour.
About Motorpoint
We Are Motorpoint, The UK's Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
Role: Sales Support
Salary: £12.25 per hour + monthly bonuses
Location: Stockton-on-Tees
Contract Type: Permanent
Hours: 20 hours, Saturday 9-6, Sunday 11-5 + 5 hours midweek
What you will be doing:
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications:
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits:
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 3rd February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Weekend Customer Experience Support - Stockton-on-Tees employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Experience Support - Stockton-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, dive into Motorpoint's values and mission. Show us that you’re not just another candidate but someone who genuinely aligns with our vision of being the Car Buyer’s Champion.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you’ve delivered great customer service or worked as part of a team. We love hearing about real-life situations that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re proactive and eager to join our amazing team at Motorpoint!
We think you need these skills to ace Weekend Customer Experience Support - Stockton-on-Tees
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering great customer service. We want to see how you've gone above and beyond for customers in the past!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills or experiences that relate directly to the Weekend Customer Experience Support position. This shows us you’ve done your homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples that align with their mission.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare to discuss your previous experiences in this area. Have a couple of stories ready that highlight your ability to resolve queries efficiently and manage customer relationships effectively.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s beneficial to brush up on your knowledge of such systems. If you have experience with any specific CRM tools, mention them during the interview. If not, express your willingness to learn and adapt quickly.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
