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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a focus on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun, friendly team making a real impact in customer experiences.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Flexible shifts available, primarily on weekends, with opportunities for growth.
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Newport
- Shift pattern: Saturday & Sunday primarily with options for more days
- Hours: Up to 26 hours depending upon availability
- Contract type: Permanent
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
- You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
- Working as part of a team to ensure customer service (NPS) targets are met every month
What we’d like you to have:
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
#J-18808-Ljbffr
Weekend Customer Experience Support - Newport employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Experience Support - Newport
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in person or over the phone, demonstrate how you embody these values in your customer service approach.
✨Tip Number 2
Research common customer queries and issues related to car retail. Being knowledgeable about potential customer concerns will help you handle situations with confidence and empathy, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you prepare for the types of interactions you'll have with customers at Motorpoint.
✨Tip Number 4
Network with current or former employees of Motorpoint if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Weekend Customer Experience Support - Newport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Motorpoint is looking for in a Weekend Customer Experience Support. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience, especially in retail or hospitality. Emphasise your communication skills, problem-solving abilities, and any relevant achievements that demonstrate your commitment to excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Motorpoint. Mention specific examples from your past roles where you exceeded customer expectations or resolved issues effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Motorpoint
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Familiarise Yourself with the Company Values
Motorpoint values being PROUD, HAPPY, HONEST, and SUPPORTIVE. Prepare to discuss how you embody these values in your work and how they align with your personal approach to customer service.
✨Demonstrate Problem-Solving Skills
Be ready to talk about situations where you successfully resolved customer issues. Highlight your ability to handle complaints with empathy and efficiency, as this is crucial for the role.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the day-to-day responsibilities and team dynamics. This demonstrates your eagerness to contribute positively to the company.
