At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Dynamic company in Glasgow with a focus on teamwork and support.
- Benefits: Competitive pay, monthly bonuses, and paid time off for happiness.
- Other info: Enjoy perks like discounts, training, and team socials!
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 27300 - 27300 € per year.
Salary: £13.00 per hour + monthly bonus
Location: Glasgow
Contract Type: Permanent
Hours: 15.5 hours, Saturday and Sunday
Responsibilities:
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs when they arrive and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications:
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits:
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications.
Equal Employment Opportunity: We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Weekend Customer Experience Support - Glasgow employer: Motorpoint
Join our vibrant team in Glasgow as a Weekend Customer Experience Support, where we pride ourselves on delivering exceptional customer service in a supportive and collaborative environment. With a focus on employee well-being, we offer generous benefits including paid time off for personal happiness, extensive holiday allowances, and opportunities for vocational training and development. Our culture is built on values of pride, honesty, support, happiness, and teamwork, making us an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Customer Experience Support - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to share specific examples! Think of times when you've delivered fantastic customer service or resolved tricky situations. These stories will make you stand out and show how you align with their values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their supportive team!
We think you need these skills to ace Weekend Customer Experience Support - Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you've got in delivering great customer service. We want to see how you’ve made customers happy in the past, so share those stories!
Be Yourself!:We love a positive attitude and authenticity. Don’t be afraid to let your personality shine through in your application. Show us why you’d be a great fit for our team!
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the listing to show that you understand what we’re looking for in a Weekend Customer Experience Support.
Apply Through Our Website:For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Motorpoint
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Weekend Customer Experience Support role. Familiarise yourself with customer service principles and think about how your past experiences align with the tasks mentioned in the job description.
✨Show Off Your Communication Skills
Since this role involves delivering fantastic customer service, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer queries in the past, whether over the phone or face-to-face, to demonstrate your strong communication skills.
✨Be Ready to Discuss Teamwork
This position requires working as part of a team, so be prepared to share instances where you've collaborated successfully with others. Highlight your ability to liaise with internal teams and how you contribute to achieving customer service targets.
✨Bring Enthusiasm and Positivity
Your attitude matters! Show your enthusiasm for the role and the company’s values during the interview. Be proactive in discussing how you embody qualities like being supportive and happy, which are essential for creating a great customer experience.
