Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the
Car Buyer's Champion
, trusted to deliver unrivalled
Choice
,
Value
and
Quality
. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission! The Role: Sales Support Salary: £13.00 per hour + monthly bonus Location: Stockton Contract Type: Permanent Hours: 20 hours, 3 days, Monday, Wednesday and Thursday. Occasional holiday cover on different days may be required.
-------- What will you be getting up to? Delivering fantastic customer service over the phone and face-to-face
Managing administration tasks and resolving customer queries with efficiency
Using our CRM system to track and resolve customer cases
Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
Liaising with internal teams to resolve enquiries and complaints
Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you? A full UK driving licence is essential
Experience of delivering great customer service, this can be from any industry
Have strong communication, organisational and teamwork skills
Confidence using systems and managing administration tasks
Be enthusiastic, proactive and have a customer-focused attitude
A positive attitude and alignment with our values:
Proud, Honest, Supportive, Happy and Together
What is in it for you?
Paid time off every month to do something that makes you happy
28 days' holiday plus days off for your birthday, getting married, or moving house
Additional holidays for length of service
Long service awards
Staff discount on cars and finance options
Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
Smart Tech in partnership with Currys
Cycle to work
Pension
Healthcare
Enhanced Parental Leave
Employee Assistance Programme (EAP)
Vocational and personal development training courses
Quarterly team socials
Team feasts
Scratch card rewards
Sharesave scheme (SAYE)
Plus much more!
Closing Date: 17th November 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed #IND2
Part-time Customer Experience Support - Stockton-on-Tees employer: Motorpoint
Motorpoint in Swansea is an excellent employer, offering a dynamic work environment where teamwork and individual initiative are highly valued. Employees benefit from a supportive culture that prioritises professional growth, alongside competitive remuneration and flexible working arrangements, making it an ideal place for those seeking a rewarding career in the automotive industry.
