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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Earn ÂŁ13/hour, enjoy monthly bonuses, and great perks.
- Other info: Enjoy paid time off, discounts, and career development opportunities.
- Why this job: Be part of a fun team that values support and happiness.
- Qualifications: Full UK driving licence and customer service experience required.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision. To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done, and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: ÂŁ13.00 per hour + monthly bonus
Location: Sheffield
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Sheffield employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Sheffield
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, sprinkle in how you embody being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just a fit for the role but also for our culture!
✨Tip Number 2
Practice your customer service skills! Whether it’s through role-playing with friends or reflecting on past experiences, be ready to share how you’ve gone above and beyond for customers. We love hearing those stories!
✨Tip Number 3
Don’t forget to ask questions during your interview! It’s a two-way street, and we want to see your enthusiasm. Ask about team dynamics, training opportunities, or what a typical day looks like. It shows you’re genuinely interested!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, you’ll find all the details about the role and our amazing perks right there. Don’t miss out!
We think you need these skills to ace Customer Experience Support - Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself!: We love authenticity! When writing your application, let your personality shine through. Share your enthusiasm for the role and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us that you understand what we're looking for in a candidate.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and any relevant experience, even if it’s from a different industry.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with similar systems, be ready to discuss how you used them to manage customer interactions efficiently. If not, express your willingness to learn quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.