At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join a supportive team in Sheffield with a focus on customer satisfaction.
- Benefits: Earn £13 per hour, enjoy 28 days holiday, and receive monthly paid time off.
- Other info: Enjoy team socials, discounts, and opportunities for personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Great communication skills and a full UK driving licence required.
The predicted salary is between 13 - 13 £ per hour.
The Role
Sales Support – Maternity cover 6 month FTC – Location: Sheffield – Salary: £13 per hour basic + bonus – Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
Responsibilities
- Delivering fantastic customer service over the phone and face‑to‑face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Requirements
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer‑focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date 3rd July 2026
EEO Statement We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support 6 Month FTC - Sheffield employer: Motorpoint
Join our dynamic team in Sheffield as a Customer Experience Support professional, where we prioritise a supportive and inclusive work culture. Enjoy a range of benefits including paid time off for personal happiness, generous holiday allowances, and opportunities for vocational development, all while working in a collaborative environment that values your contributions. With a focus on employee well-being and growth, we are committed to making your experience with us both meaningful and rewarding.
