At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, staff discounts, and personal development opportunities.
- Other info: Embrace our values: Proud, Honest, Supportive, Happy, and Together while having fun!
- Why this job: Make a real impact by enhancing customer experiences in a vibrant environment.
- Qualifications: Proven customer service experience and strong team management skills required.
The predicted salary is between 32500 - 32500 £ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision to be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers.
The Role: Customer Service Manager
Salary range: £32,500 per annum + Bonus
Location: Oldbury
Hours: 40 hour, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
Due to the nature of the role we will require you to have a full UK driving licence.
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Let's tell you a little bit about what you will be doing:
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded.
- Ensure customer issues are resolved positively and on a same-day basis.
- Managing the customer service team, responsible for ensuring optimum staffing levels and evenly distributed workloads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Experience of people and team management.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 5th June 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Service Manager - Oldbury employer: Motorpoint
Motorpoint is an exceptional employer that prioritises creating a vibrant and supportive work environment for its colleagues in Oldbury. With a strong focus on employee well-being, we offer generous benefits such as paid time off for personal happiness, extensive holiday allowances, and opportunities for vocational development. Our fun and collaborative culture, combined with a commitment to excellence in customer service, makes Motorpoint a fantastic place to grow your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Oldbury
✨Tip Number 1
Get to know Motorpoint inside out! Familiarise yourself with our values – Proud, Honest, Supportive, Happy, and Together. When you understand what we stand for, you can show us how you embody these traits in your interactions.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This not only gives you insights into our culture but also shows your genuine interest in being part of the Motorpoint family.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult situations and be ready to share your experiences. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and becoming a part of our mission to deliver fantastic customer experiences.
We think you need these skills to ace Customer Service Manager - Oldbury
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about being PROUD, HAPPY, and SUPPORTIVE!
Tailor Your Application:Make sure to tailor your application to the Customer Service Manager role. Highlight your experience in face-to-face customer service and team management. Show us how your skills align with our values and how you can help us deliver an unrivalled customer experience.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at Motorpoint
✨Know the Company Inside Out
Before your interview, make sure you research Motorpoint thoroughly. Understand their values like Proud, Honest, Supportive, Happy, and Together. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Manager, you'll need to demonstrate your experience in delivering exceptional customer service. Prepare specific examples from your past roles where you exceeded customer expectations or resolved issues effectively. This will highlight your ability to maintain Motorpoint's strong reputation.
✨Emphasise Team Management Experience
Since this role involves managing a customer service team, be ready to discuss your leadership style. Share experiences where you've successfully mentored or coached team members, and how you ensure optimum staffing levels and workload distribution. This shows you can lead a team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as resolving customer complaints or improving the customer journey. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and commitment to great customer service.
