At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in car retail.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, staff discounts, and personal development opportunities.
- Other info: Flexible hours, exciting team socials, and a vibrant work environment await you.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Proven customer service experience and strong team management skills required.
The predicted salary is between 32500 - 32500 £ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision to be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Customer Service Manager
Salary range: £32,500 per annum + Bonus
Location: Oldbury
Hours: 40 hour, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
Due to the nature of the role we will require you to have a full UK driving licence.
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Let's tell you a little bit about what you will be doing:
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service.
- Ensure customer issues are resolved positively and on a same-day basis.
- Managing of the customer service team, responsible for ensuring optimum staffing levels and evenly distributed workloads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Experience of people and team management.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 5th June 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Service Manager – Car Retail Experience in Oldbury employer: Motorpoint
At Motorpoint, we pride ourselves on being more than just a car retailer; we are a community that values our colleagues as much as our customers. Located in Oldbury, our vibrant work culture fosters collaboration and fun, while offering extensive benefits such as generous holiday allowances, personal development opportunities, and a supportive environment that encourages growth. Join us to be part of a team that is dedicated to delivering exceptional customer experiences and living our core values of Proud, Honest, Supportive, Happy, and Together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager – Car Retail Experience in Oldbury
✨Tip Number 1
Get to know Motorpoint inside out! Familiarise yourself with our values – Proud, Honest, Supportive, Happy, and Together. When you understand what we stand for, you can show us how you embody these values in your interactions.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. Ask them about their experiences at Motorpoint and share your passion for customer service. This could give you an edge when it comes to interviews.
✨Tip Number 3
Prepare for the interview by thinking of real-life examples that showcase your customer service skills. We want to hear about times you went above and beyond for customers, so have those stories ready to go!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Motorpoint family!
We think you need these skills to ace Customer Service Manager – Car Retail Experience in Oldbury
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond to make customers happy in previous roles.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Customer Service Manager role. Highlight your experience in team management and any relevant achievements that align with our values of being Proud, Honest, Supportive, Happy, and Together.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at Motorpoint!
How to prepare for a job interview at Motorpoint
✨Know the Company Inside Out
Before your interview, make sure you research Motorpoint thoroughly. Understand their values – Proud, Honest, Supportive, Happy, and Together – and think about how you can embody these in your role as a Customer Service Manager.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you resolved issues positively and ensured customer satisfaction, as this aligns perfectly with what Motorpoint is looking for.
✨Demonstrate Team Management Experience
Be ready to discuss your experience in managing teams. Share how you've motivated staff, identified training needs, and created a supportive environment. This will show that you can lead the customer service team effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or opportunities for personal development. It shows your genuine interest in the position and the company.
