At a Glance
- Tasks: Diagnose and resolve vehicle faults, perform major repairs, and mentor junior technicians.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 28 days' holiday, paid time off for happiness, and discounts at retailers.
- Other info: Dynamic team environment with opportunities for personal and vocational development.
- Why this job: Make a real difference in customer satisfaction while working with advanced technology.
- Qualifications: IMI Level 3 qualified with experience in vehicle repairs and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision. To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Warranty Technician
Salary: £40,000 - £45,000 per annum
Location: Newport
Contract Type: Permanent
Hours: 42.5 hours across 5 days (Monday to Friday)
Are you a highly skilled technician with a passion for precision and problem solving? We’re looking for an experienced Warranty Technician to join our team, someone who thrives on complex repairs, values accuracy in documentation, and enjoys making a real difference to customer satisfaction.
What will you be getting up to?
- Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
- Perform major mechanical repairs including engine and gearbox replacements.
- Conduct root cause analysis and ensure repairs meet manufacturer standards.
- Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.
- Complete final road tests, re‑calibrations, and system resets.
- Accurately document all findings and repairs for warranty submissions.
- Liaise with customers to explain diagnostics and build trust.
- Support MOT testing and Pre-Delivery Inspections when needed.
- Mentor junior technicians and share best practices.
- Maintain workshop standards and compliance with DVSA and Health & Safety.
What We're Looking For
- IMI Level 3 (or equivalent) qualified technician.
- Proven experience in advanced vehicle repairs and diagnostics.
- Strong communication skills, especially when dealing with customers.
- High level of accuracy in administration and documentation.
- MOT testing qualification (or willingness to support in this area).
- A proactive, reliable team player who takes pride in their work.
What’s in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days' holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Warranty Technician - Newport employer: Motorpoint
Motorpoint is an excellent employer that prioritises a supportive and dynamic work culture, perfect for those passionate about cars and customer service. With generous benefits such as 28 days of paid holidays, employee discounts, and ample opportunities for personal development and training, employees are encouraged to grow and thrive in their roles. Located in Chingford, the company fosters a fast-paced environment where teamwork and customer satisfaction are at the forefront, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Technician - Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their fun and supportive environment.
✨Tip Number 2
Practice your technical skills! Brush up on your diagnostic techniques and be ready to discuss your experience with advanced repairs. Being able to talk confidently about your past work will impress the hiring team.
✨Tip Number 3
Show off your communication skills! When discussing your experience, highlight how you've built trust with customers in the past. This is key for a Warranty Technician role, so make sure to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Motorpoint family and contributing to our mission.
We think you need these skills to ace Warranty Technician - Newport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your skills and experience align with our mission at Motorpoint. Don’t just list your qualifications; tell us why you love being a Warranty Technician.
Be Precise and Accurate:Just like in your work, accuracy is key in your application. Make sure to double-check your documentation and ensure all details are correct. We value precision, so show us you can bring that same level of care to your written application.
Tailor Your Application:Take the time to customise your application for the Warranty Technician role. Highlight relevant experiences and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Motorpoint
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around advanced vehicle repairs and diagnostics. Familiarise yourself with OEM diagnostic platforms and tools, as well as the specific equipment mentioned in the job description. This will show that you're not just a technician, but a passionate problem solver.
✨Showcase Your Communication Skills
Since you'll be liaising with customers, practice explaining complex technical issues in simple terms. Think about how you can build trust and rapport with customers during the interview. Maybe even prepare a couple of examples where you've successfully communicated with clients in the past.
✨Demonstrate Team Spirit
Motorpoint values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share examples of mentoring junior technicians or working together to solve problems. Highlighting your supportive nature will resonate well with their company culture.
✨Be Detail-Oriented
Accuracy in documentation is key for this role. Prepare to discuss how you ensure precision in your work, especially when it comes to completing warranty submissions and maintaining compliance with standards. Bring up any systems or processes you use to keep your work organised and error-free.
