At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy 28 days holiday, staff discounts, and personal development opportunities.
- Other info: Dynamic workplace with great career growth and fun team socials.
- Why this job: Be part of a team that champions customer experience and makes a real difference.
- Qualifications: Full UK driving licence and customer service experience required.
The predicted salary is between 13 - 13 £ per hour.
About Motorpoint
Motorpoint is the UK’s leading omnichannel car retailer of nearly new cars, committed to delivering an unrivalled choice, value and quality. Our vision is to be the car buyer’s champion by creating a fantastic workplace for our colleagues and the best possible experience for our customers.
Role: Sales Support
Salary: £13 per hour basic + bonus
Location: Manchester
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working required.
Key Responsibilities
- Deliver fantastic customer service over the phone and face‑to‑face.
- Manage administration tasks and resolve customer queries efficiently.
- Use our CRM system to track and resolve customer cases.
- Understand each customer’s needs and ensure a smooth handover to the right team member.
- Liaise with internal teams to resolve enquiries and complaints.
- Work as part of a team to meet monthly customer service (NPS) targets.
Qualifications & Requirements
- Full UK driving licence essential.
- Experience delivering great customer service in any industry.
- Strong communication, organisational and teamwork skills.
- Confidence using systems and managing administration tasks.
- Enthusiastic, proactive, and customer‑focused attitude.
- Positive attitude aligned with our values: Proud, Honest, Supportive, Happy, and Together.
Benefits
- Paid time off each month.
- 28 days holiday plus additional days for birthday, marriage, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at high street retailers and restaurants via the "My M.O.T" platform.
- Smart tech partnership with Currys.
- Cycle to work scheme.
- Pension.
- Healthcare.
- Enhanced parental leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials and feasts.
- Scratch card rewards.
- ShareSave scheme (SAYE).
- And more.
Closing Date 18th June 2026 – this role may close earlier if application volume is high.
EEO Statement We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Manchester employer: Motorpoint
Motorpoint is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee well-being and development. With competitive pay, generous holiday allowances, and a range of benefits including discounts and training opportunities, we empower our colleagues to thrive while delivering outstanding customer experiences. Join us to be part of a supportive team that values your contributions and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorpoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorpoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Support - Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorpoint:Your cover letter is your chance to shine! Tell us why you want to work at Motorpoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorpoint!
How to prepare for a job interview at Motorpoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
