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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join a supportive team in a dynamic Glasgow environment.
- Benefits: Enjoy paid time off, discounts, and personal development opportunities.
- Other info: Flexible hours with exciting team socials and rewards.
- Why this job: Make a real difference in customer experiences while earning a competitive salary.
- Qualifications: Must have a full UK driving licence and great communication skills.
The predicted salary is between 13 - 13 ÂŁ per hour.
Role: Sales Support
Salary: ÂŁ13.00 per hour + monthly bonus
Location: Glasgow
Contract Type: Permanent
Hours: 15.5 hours, Saturday and Sunday
Responsibilities:
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications:
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer‑focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits:
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications.
Equal Employment Opportunity: We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Weekend Customer Experience Support - Glasgow employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Experience Support - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to share specific examples! Think of times when you delivered fantastic customer service or resolved a tricky situation. These stories will make you stand out and show how you align with their values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their supportive team!
We think you need these skills to ace Weekend Customer Experience Support - Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you've got in delivering great customer service. We want to see how you've made customers happy in the past, so share those stories!
Be Organised and Clear: Keep your application neat and tidy. Use clear headings and bullet points where necessary. We love a well-structured application that makes it easy for us to see your skills and experience at a glance.
Align with Our Values: Take a moment to reflect on our values: Proud, Honest, Supportive, Happy, and Together. Make sure your application reflects these values, as we’re looking for team members who resonate with our culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand the company's values: Proud, Honest, Supportive, Happy, and Together. Think about how your own experiences align with these values and be ready to share examples that demonstrate your fit.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you resolved queries efficiently.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system to track and resolve customer cases, it’s a good idea to brush up on any relevant software you’ve used before. If you have experience with similar systems, mention it during the interview to show you're tech-savvy.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service targets, or what a typical weekend looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.