Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy paid time off, 28 days holiday, and staff discounts.
- Why this job: Be part of a fun, supportive team making a real impact.
- Qualifications: Full UK driving licence and great customer service experience required.
- Other info: Dynamic work environment with opportunities for personal development.
The predicted salary is between 12 - 16 ÂŁ per hour.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
Sales Support
Salary: ÂŁ12.25 per hour basic + competitive bonus
Location: Edinburgh
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
Responsibilities
- Deliver fantastic customer service over the phone and face‑to‑face.
- Manage administration tasks and resolve customer queries with efficiency.
- Use our CRM system to track and resolve customer cases.
- Understand what each customer needs are when they arrive and ensure a smooth handover to the right team member.
- Liaise with internal teams to resolve enquiries and complaints.
- Work as part of a team to ensure customer service (NPS) targets are met every month.
Requirements
- A full UK driving licence is essential.
- Experience of delivering great customer service, this can be from any industry.
- Have strong communication, organisational and teamwork skills.
- Confidence using systems and managing administration tasks.
- Be enthusiastic, proactive and have a customer‑focused attitude.
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.
Benefits
- Paid time off every month to do something that makes you happy.
- 28 days’ holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long‑service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high‑street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced parental leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Share‑save scheme (SAYE).
- Plus much more!
Closing Date: 16th January 2026
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Edinburgh employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you’ve gone above and beyond. We want to hear those stories during the interview!
✨Tip Number 3
Be ready to ask questions! Show your enthusiasm by preparing some thoughtful questions about the team dynamics or how success is measured in the role. It’ll make you stand out as someone who’s genuinely interested in being part of the Motorpoint family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join us at Motorpoint. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Support - Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show us what makes you unique – we’re all about being PROUD, HAPPY, and HONEST.
Tailor Your Application: Take a moment to read through the job description and align your application with our values. Mention how you embody being SUPPORTIVE and work TOGETHER with others, as these are key to our culture at Motorpoint.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people quickly. We can’t wait to hear from you!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their mission.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and ability to work as part of a team, as these are crucial for the position.
✨Familiarise Yourself with CRM Systems
Motorpoint uses a CRM system to manage customer cases, so it’s beneficial to brush up on your knowledge of such systems. If you have experience with any CRM software, be ready to discuss it. If not, consider doing a bit of research to understand how they work and their importance in customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
