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- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive salary, monthly paid time off, and discounts at retailers and restaurants.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Strong customer service experience and excellent communication skills required.
- Other info: Opportunities for personal development and team socials await you!
The predicted salary is between 27500 - 38500 ÂŁ per year.
Customer Service Supervisor – 12month Fixed Term Contract – Glasgow
Join to apply for the Customer Service Supervisor – 12month Fixed Term Contract – Glasgow role at Motorpoint
Location: Glasgow
Hours: 40 hours – 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
Contract: 12 month fixed-term contract (Maternity cover)
Due to the nature of the role we will require you to have a full UK driving licence
Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they\’ve had a great customer experience throughout their journey.
Let’s tell you a little bit about what you will be doing.
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service
- Ensure customer issues are resolved positively and on a same-day basis
- Working as part of a team to ensure customer service (NPS) targets are met monthly
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay
- Above everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment
- Strong verbal and written communication skills
- Commitment to providing great customer service with strong organisational skills
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be
- Due to the nature of the role we will require you to have a full UK driving licence
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
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Customer Service Supervisor - 12month Fixed Term Contract - Glasgow employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - 12month Fixed Term Contract - Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show them you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer experiences, prepare some examples of how you've gone above and beyond in previous roles. We want to hear how you’ve made customers happy!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about the team dynamics or how they measure customer satisfaction. It’s a great way to engage and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Motorpoint family. Let’s get you on board!
We think you need these skills to ace Customer Service Supervisor - 12month Fixed Term Contract - Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love to see candidates who are fun and friendly, just like our team. Don’t be afraid to show us how you embody our values of Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Make sure to tailor your application to the Customer Service Supervisor role. Highlight your experience in face-to-face customer service and any mentoring or coaching you've done. This will show us that you’re not just a good fit, but the perfect fit for our team!
Be Clear and Concise: Keep your written application clear and to the point. We appreciate strong verbal and written communication skills, so make sure your application reflects that. Use bullet points if it helps to get your key achievements across quickly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all the amazing benefits we offer while you’re at it!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to really understand Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think about how you can demonstrate these values in your past experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, your ability to deliver exceptional service is key. Prepare to discuss situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Prepare for Team Dynamics
Since this role involves working closely with a team, think about your experience in collaborative environments. Be ready to talk about how you've supported colleagues or led a team to achieve customer service targets. This will show that you can thrive in a supportive atmosphere.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the team currently faces. This shows your genuine interest in the position and helps you assess if it's the right fit for you.