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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Earn £13/hour, enjoy bonuses, and receive fantastic perks.
- Other info: Enjoy paid time off, discounts, and career development opportunities.
- Why this job: Be part of a fun team that values support and happiness.
- Qualifications: Customer service experience and a full UK driving licence required.
The predicted salary is between 26000 - 28000 £ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision. To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role:
- Sales Support
- Salary: £13.00 per hour + monthly bonus
- Location: Sheffield
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Sheffield employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you went above and beyond. We want to hear those stories during the interview!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how success is measured in customer service. It shows you're genuinely interested and helps you figure out if it's the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Motorpoint family!
We think you need these skills to ace Customer Experience Support - Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering great customer service. Whether it's from a previous job or even volunteer work, we want to see how you've made customers happy and resolved their issues.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your enthusiasm for the role and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the specific role at Motorpoint. Mention how your skills and experiences make you the perfect fit for the Customer Experience Support position.
Apply Early: The sooner you apply, the better! We might close the application process early if we get a lot of great candidates. So, don’t wait until the last minute – head over to our website and submit your application today!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Teamwork Questions
Motorpoint values teamwork, so expect questions about how you work with others. Prepare to discuss a time when you collaborated effectively with a team to achieve a goal or resolve an issue. This will demonstrate your ability to contribute positively to their team environment.
✨Practice Using CRM Systems
As the role involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research on common CRM functionalities to show your willingness to learn and adapt.