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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Dynamic company in Newport with a focus on teamwork and support.
- Benefits: £13/hour, monthly bonuses, paid time off, and discounts at retailers.
- Other info: Enjoy team socials, training opportunities, and a positive work culture.
- Why this job: Join a supportive team and make customers happy every day.
- Qualifications: Full UK driving licence and experience in customer service required.
The predicted salary is between 26000 - 28000 £ per year.
Salary: £13.00 per hour + monthly bonus
Location: Newport
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
Responsibilities:
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Requirements:
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits:
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our My M.O.T platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026 - Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
EEO Statement: We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Newport employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the interviewer, let your passion for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Support - Newport
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you've got in delivering great customer service. We want to see how you've gone above and beyond for customers in the past!
Be Organised and Clear: Keep your application neat and tidy. Use clear headings and bullet points where necessary. This shows us that you’re organised and can manage administration tasks efficiently, just like the role requires.
Match Our Values: Take a moment to reflect on our values: Proud, Honest, Supportive, Happy, and Together. We love seeing candidates who align with these values, so sprinkle them throughout your application to show us you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motorpoint
✨Know the Company and Role
Before your interview, take some time to research the company and understand the Customer Experience Support role. Familiarise yourself with their values like being Proud, Honest, Supportive, Happy, and Together. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Whether it’s over the phone or face-to-face, be ready to discuss how you resolved queries efficiently and managed administration tasks. Highlight your communication and teamwork skills!
✨Practice Common Interview Questions
Think about common interview questions related to customer service and teamwork. Practise your responses, focusing on how you can contribute to meeting customer service targets. This will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.