At a Glance
- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Motorpoint is the UK's top omnichannel car retailer, offering nearly new cars.
- Benefits: Enjoy paid time off, discounts, training, and a fun team culture.
- Other info: Opportunities for personal development and team socials await!
- Why this job: Join a supportive team and make a real impact in customer experiences.
- Qualifications: Full UK driving licence and passion for customer service required.
We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Glasgow
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
Due to the nature of the role we will require you to have a full UK driving licence.
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers' needs are not just met but exceeded mainly over the telephone and also face-to-face.
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency.
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved.
- Qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member.
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly.
- Working as part of a team to ensure customer service (NPS) targets are met every month.
What We’d Like You To Have
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm. Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Customer Experience Support - Glasgow employer: Motorpoint
Motorpoint is an excellent employer that fosters a dynamic and innovative work culture, particularly for the CRM & AI Engagement Lead role. With a focus on employee growth and development, we offer opportunities to lead a talented team while collaborating with cutting-edge technology providers in a hybrid work environment across the UK. Our commitment to personalised customer engagement not only enhances your professional journey but also ensures you play a pivotal role in shaping the future of our customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Glasgow
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios and prepare to discuss how you would handle them. This will show your problem-solving skills and your commitment to delivering exceptional customer experiences.
✨Tip Number 3
Network with current or former employees of Motorpoint on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing an interview.
✨Tip Number 4
Be ready to showcase your communication skills. Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently, both in person and over the phone.
We think you need these skills to ace Customer Experience Support - Glasgow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the Customer Experience Support role at Motorpoint. Highlight your customer service experience and how it aligns with their values of being PROUD, HAPPY, HONEST, and SUPPORTIVE.
Tailor Your CV:Customise your CV to reflect relevant skills and experiences that match the job description. Emphasise your communication skills, organisational abilities, and any experience in customer-facing roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering excellent customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Motorpoint.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Motorpoint
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with Motorpoint's values.
✨Familiarise Yourself with the Company
Research Motorpoint thoroughly before the interview. Understand their business model, values, and what sets them apart in the car retail industry. This knowledge will help you answer questions more effectively and show your genuine interest.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult situations or resolved customer complaints in the past. Highlight your ability to empathise with customers and find solutions quickly, which is crucial for the Customer Experience Support role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, company culture, or future growth opportunities. This shows that you're engaged and serious about the position.
