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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy paid time off, discounts, and a supportive work environment.
- Why this job: Be part of a fun team that values happiness and support.
- Qualifications: Full UK driving licence and great communication skills required.
- Other info: Opportunities for personal development and team socials await!
The predicted salary is between 12 - 16 ÂŁ per hour.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
Sales Support
Salary: ÂŁ12.25 per hour basic + competitive bonus
Location: Edinburgh
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
Responsibilities:
- Deliver fantastic customer service over the phone and face‑to‑face.
- Manage administration tasks and resolve customer queries with efficiency.
- Use our CRM system to track and resolve customer cases.
- Understand what each customer needs are when they arrive and ensure a smooth handover to the right team member.
- Liaise with internal teams to resolve enquiries and complaints.
- Work as part of a team to ensure customer service (NPS) targets are met every month.
Requirements:
- A full UK driving licence is essential.
- Experience of delivering great customer service, this can be from any industry.
- Have strong communication, organisational and teamwork skills.
- Confidence using systems and managing administration tasks.
- Be enthusiastic, proactive and have a customer‑focused attitude.
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.
Benefits:
- Paid time off every month to do something that makes you happy.
- 28 days’ holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long‑service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high‑street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced parental leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Share‑save scheme (SAYE).
- Plus much more!
Closing Date: 16th January 2026
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Edinburgh employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Edinburgh
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of our mission.
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve gone above and beyond for a customer. We love hearing about real experiences that showcase your enthusiasm and proactive attitude!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re interested in how we work as a team and how you can contribute to hitting those customer service targets. It’s a great way to demonstrate your teamwork skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our amazing team at Motorpoint. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Experience Support - Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you've got in delivering great customer service. We want to see how you’ve made customers happy in the past, so share those stories!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Make sure to tailor your application to the role. Use keywords from the job description and explain how your skills and experiences make you a perfect fit for the Customer Experience Support position at Motorpoint.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values. This will show your alignment with their culture and make a great impression.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and any instances where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system to track customer cases, it’s beneficial to brush up on your tech skills. If you have experience with any CRM software, be ready to discuss it. If not, consider researching common features and functionalities to show your willingness to learn.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest in the position but also helps you gauge if Motorpoint is the right fit for you.
