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For Companies At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy competitive pay, paid time off, and discounts at retailers.
- Why this job: Be part of a fun team that values support and happiness.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Great career growth opportunities and a vibrant work culture.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role
Sales Support
Salary: ÂŁ12.25 per hour basic + Bonus
Location: Castleford
Contract Type: Permanent
Hours: 20 hours - weekend working will be required.
Responsibilities
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Requirements
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 7th November 2025
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Castleford employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Castleford
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of the team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve gone above and beyond for a customer. We love hearing about real-life examples that showcase your enthusiasm and proactive attitude!
✨Tip Number 3
Don’t forget to ask questions during your interview! It’s a two-way street, and we want to see your curiosity. Ask about team dynamics or how we celebrate successes together – it shows you’re keen to fit in and contribute.
✨Tip Number 4
Apply through our website for the best chance! It’s super easy, and you’ll get all the latest updates on your application. Plus, we love seeing candidates who take the initiative to connect directly with us.
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from a previous job or even volunteer work, we want to see how you've made customers happy!
Be Yourself!: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for the role and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific responsibilities and how your skills match what we're looking for. It shows us you’re genuinely interested!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Whether it was resolving a complaint or going the extra mile for a customer, having these stories ready will help you stand out as a candidate who truly understands the importance of customer experience.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to brush up on your knowledge of such systems. If you have experience with any CRM software, be ready to discuss it. If not, do a bit of research on common features and functionalities to show your willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, how success is measured in customer service, or what a typical day looks like. It’s a great way to engage with the interviewer and leave a lasting impression.
