At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy competitive pay, monthly bonuses, and great perks.
- Other info: Opportunities for personal development and team socials await you!
- Why this job: Be part of a fun team that values support and happiness.
- Qualifications: Must have a full UK driving licence and customer service experience.
The predicted salary is between 26000 - 28000 € per year.
We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role
- Sales Support
- Salary: £13.00 per hour + monthly bonus
- Location: Burnley
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
Responsibilities
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What we need from you
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 13th May 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Burnley employer: Motorpoint
At Motorpoint, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Burnley that prioritises teamwork and employee well-being. With a range of benefits including paid time off for personal happiness, generous holiday allowances, and opportunities for vocational development, we empower our colleagues to thrive both personally and professionally. Join us to be part of a supportive and fun environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you’ve gone above and beyond. We want to hear how you’ve made customers happy!
✨Tip Number 3
Be ready to chat about teamwork! Motorpoint values collaboration, so come prepared with stories that highlight your ability to work well with others. Show us how you’ve contributed to a team’s success in the past.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re keen and ready to join the Motorpoint family. Don’t wait until the last minute; apply now and let’s get the ball rolling!
We think you need these skills to ace Customer Experience Support - Burnley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering great customer service. Whether it's from a previous job or a volunteer role, we want to see how you've made customers happy and resolved their queries.
Be Yourself:Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together. Don’t be afraid to show us who you are!
Tailor Your Application:Take the time to tailor your application to the role. Mention specific responsibilities from the job description and explain how your skills and experiences make you a perfect fit for the Customer Experience Support position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our amazing team at Motorpoint!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role is all about delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and any relevant experience, even if it’s from a different industry.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with any CRM software, be ready to discuss it. If not, consider doing a bit of research on common systems used in customer service to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
