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- Tasks: Help customers resolve issues and provide top-notch support via calls and webchat.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, staff discounts, and monthly paid time off for happiness.
- Why this job: Make a real difference in customer experiences while learning about the car industry.
- Qualifications: Strong communication skills and ability to handle complex queries.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 23887 - 23887 ÂŁ per year.
About Motorpoint
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers.
Role Position: Customer Complaints Advisor
Salary: ÂŁ12.25 per hour (ÂŁ23,887.50 per annum)
Location: Newport
Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm
About the Team
As a Customer Care team, we aim to do exactly that… care! Our Customer Care team is a centralised point of contact that strives to deliver excellent customer service at every opportunity via inbound/outbound calls as well as live webchat. We are on hand to offer specialised and dedicated support to all of our customers after they have purchased a car from any of our 20 stores. We aim to resolve any issues and capture any feedback our customers might have so we can improve our experience. Our customer care team makes sure every single customer interaction has been handled with compassion and understanding, whilst ensuring our processes have adhered to provide an unrivalled level of customer service!
Customer Care is a fast‑paced contact centre environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the business – whether that be our stock team to our retail team, we see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.
Job Responsibilities
- Your day will be spent talking to our customers, communicating via phone and email, as well as liaising with our branches to offer support and any issues our customers present.
- You will also be managing a wide range of customer queries to ensure our customers are kept updated throughout the resolution process. This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly.
- Whilst call centre/telephone experience is preferred, we will give you all the training you need to make sure you are successful in the role.
What we want from you
- Ability to deal with end‑to‑end complex resolution queries
- Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints
- Organisation – typically managing several cases at any one time
- Prioritisation – ability to prioritise tasks accordingly based on their complexity
- Collaboration – collaborative is important to be successful within the team
- Concise written communication via numerous methods such as e‑mail, letters etc
- Decision Making – ability to take a holistic view and make the right decision according to your workload
What is in it for you
- Paid time off every month to do something that makes you happy
- 31 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced parental leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 14th November 2025
Equal Employment Opportunity Statement
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Customer Complaints Advisor employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Get to know Motorpoint! Research our values and mission so you can show us how you align with being PROUD, HAPPY, HONEST, and SUPPORTIVE. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and their queries, role-play common scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or other platforms to connect with our team members. They can provide insider tips and might even refer you, which can give your application a nice boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our amazing team at Motorpoint.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about being PROUD, HAPPY, and SUPPORTIVE!
Tailor Your Application: Make sure to tailor your application to the Customer Complaints Advisor role. Highlight any relevant experience you have with customer service or handling complaints, and show us how you can bring your skills to our team. We love seeing how you connect your background to what we do!
Be Clear and Concise: We appreciate clear communication, especially in written applications. Keep your sentences concise and to the point, while still showcasing your skills and experiences. This will help us understand your qualifications quickly and easily!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at Motorpoint
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values like PROUD, HAPPY, HONEST, and SUPPORTIVE. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Complaints Advisor, you'll be dealing with various customer queries. Think of examples from your past experiences where you've successfully resolved complaints or handled difficult situations. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since the role involves a lot of communication via phone and email, practice clear and concise responses. You might even want to do a mock interview with a friend to refine your ability to articulate your thoughts effectively. Remember, it's all about making sure the customer feels heard and understood!
✨Emphasise Team Collaboration
Motorpoint values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific examples of how you’ve supported colleagues or contributed to a team project. This will highlight your ability to work well within their Customer Care team.