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- Tasks: Provide top-notch customer service via calls and live webchat.
- Company: Join Motorpoint, the UK's leading car retailer with a supportive team culture.
- Benefits: Earn £12.25 per hour, enjoy 31 days holiday, and receive staff discounts.
- Why this job: Be part of a motivated team making a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to handle complex queries.
- Other info: Enjoy personal development training and fun team events!
The predicted salary is between 20000 - 26000 £ per year.
Overview
Join to apply for the Customer Care Advisor role at Motorpoint.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we share a vision: to be the Car Buyer’s Champion, delivering unrivalled Choice, Value and Quality.
We aim to create a fantastic place to work so we can deliver the best possible experience for our customers. If you want to work with a motivated team who are proud, happy, honest and supportive, and who work together, Motorpoint could be the place for you.
Role details
Role: Customer Care Advisor
Salary: £12.25 per hour (£23,887.50 per annum)
Location: Derby (Shelton House)
Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm
Responsibilities
As part of the Customer Care team, you will:
- Provide inbound/outbound calls and live webchat to deliver excellent customer service
- Offer specialised and dedicated support to customers after vehicle purchase from Motorpoint stores
- Resolve issues and capture feedback to improve the customer experience
- Ensure customer interactions are handled with compassion and in accordance with processes
- Interact with colleagues across the business and liaise with branches to resolve issues
- Log customer contact compliantly and keep records updated
Customer Care is a fast-paced environment with opportunities to learn about the business and how teams work together to achieve excellence.
What we want from you
- Ability to deal with end-to-end complex resolution queries
- Ability to handle a wide range of customers, from general enquiries to highly complex issues/complaints
- Organisation: manage several cases at once
- Prioritisation: prioritise tasks according to complexity
- Collaboration: work well with the team
- Concise written communication via emails, letters and other methods
- Decision making: take a holistic view and act appropriately given workload
What is in it for you?
- Paid time off every month for personal activities
- 31 days holiday plus additional days off for occasions such as a birthday or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at retailers and restaurants through the My M.O.T platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training
- Quarterly team socials and team events
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing/date and equal opportunity
Closing Date: 22nd September 2025
Please note, this role may close earlier if a high volume of suitable applications are received. We encourage applications from people of all backgrounds and will remove any barriers to applying where possible.
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Customer Care Advisor employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know Motorpoint! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and impress them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to handle all sorts of customer queries. Role-play with a friend or family member to get comfortable with different scenarios and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Motorpoint team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled complex queries and provided support to customers in the past. Use specific examples to demonstrate your skills!
Keep It Concise: We appreciate clear and concise communication, so keep your application straightforward. Avoid fluff and get straight to the point about your qualifications and why you’d be a great fit for the Customer Care Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Mention how your values align with ours at Motorpoint, especially around delivering excellent customer experiences. This shows us that you’re genuinely interested in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Motorpoint
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their mission to be the Car Buyer’s Champion and what sets them apart in the car retail industry. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Care Advisor, you'll need to demonstrate your ability to handle complex queries and provide excellent service. Prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. If you’re unsure about a question, don’t hesitate to ask for clarification. It’s better to get it right than to rush into an answer.
✨Demonstrate Team Collaboration
Motorpoint values teamwork, so be ready to discuss how you’ve worked collaboratively in previous roles. Share specific instances where you’ve liaised with colleagues to resolve issues or improve processes. Highlighting your ability to work well with others will show that you’re a great fit for their supportive environment.
