At a Glance
- Tasks: Diagnose and repair advanced vehicle faults while ensuring top-notch customer satisfaction.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, paid time off for happiness, and discounts at retailers.
- Other info: Opportunities for personal development and a vibrant team atmosphere await you!
- Why this job: Make a real impact in a dynamic team while working on exciting vehicle technologies.
- Qualifications: IMI Level 3 qualified with experience in advanced vehicle repairs and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision. We are the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Warranty Technician
Salary: £40,000 - £45,000 per annum
Location: Birtley
Contract Type: Permanent
Hours: 42.5 hours across 5 days (Monday to Friday)
Are you a highly skilled technician with a passion for precision and problem solving? We’re looking for an experienced Warranty Technician to join our team, someone who thrives on complex repairs, values accuracy in documentation, and enjoys making a real difference to customer satisfaction.
What will you be getting up to?
- Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
- Perform major mechanical repairs including engine and gearbox replacements.
- Conduct root cause analysis and ensure repairs meet manufacturer standards.
- Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.
- Complete final road tests, re‑calibrations, and system resets.
- Accurately document all findings and repairs for warranty submissions.
- Liaise with customers to explain diagnostics and build trust.
- Support MOT testing and Pre‑Delivery Inspections when needed.
- Mentor junior technicians and share best practices.
- Maintain workshop standards and compliance with DVSA and Health & Safety.
What we're looking for:
- IMI Level 3 (or equivalent) qualified technician.
- Proven experience in advanced vehicle repairs and diagnostics.
- Strong communication skills, especially when dealing with customers.
- High level of accuracy in administration and documentation.
- MOT testing qualification (or willingness to support in this area).
- A proactive, reliable team player who takes pride in their work.
What's in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days' holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 15th June 2026
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Vehicle Technician (L3) - Birtley in Chester-le-Street employer: Motorpoint
At Motorpoint, we pride ourselves on being an exceptional employer, fostering a vibrant work culture where our colleagues are valued and supported. Located in Birtley, our team enjoys a range of benefits including generous holiday allowances, personal development opportunities, and a fun, collaborative environment that encourages growth and camaraderie. Join us to be part of a mission-driven company that champions both employee satisfaction and customer excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Technician (L3) - Birtley in Chester-le-Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's social media and website to see what they're all about. This will help you connect with their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to vehicle diagnostics and repairs. Think about specific examples from your past work that highlight your skills and problem-solving abilities. We want you to shine!
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows you're engaged and keen to learn more about how you can contribute to Motorpoint's mission.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart. It’s a nice touch that shows you’re enthusiastic about the position and keen to join the Motorpoint family.
We think you need these skills to ace Vehicle Technician (L3) - Birtley in Chester-le-Street
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for vehicle technology shine through! We want to see that you’re not just skilled, but also genuinely excited about the work you do. Share a bit about what drives you in this field.
Be Specific About Your Skills:Make sure to highlight your IMI Level 3 qualifications and any specific experience you have with advanced repairs and diagnostics. We love details, so don’t hold back on showcasing your expertise and how it aligns with what we’re looking for!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We’re all about being friendly, so let your personality come through while maintaining that professional edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Motorpoint
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around advanced vehicle repairs and diagnostics. Familiarise yourself with OEM diagnostic platforms and tools, as well as the specific types of repairs you'll be handling. This will not only boost your confidence but also show the interviewers that you're serious about the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare to discuss how you've effectively communicated with customers in the past. Think of examples where you've explained complex issues in a way that's easy to understand. This will demonstrate your ability to build trust and rapport with customers, which is crucial for their satisfaction.
✨Be Ready to Discuss Documentation
Accuracy in documentation is vital for warranty submissions. Be prepared to talk about your experience with maintaining records and ensuring compliance with standards. You might even want to bring examples of your previous work to illustrate your attention to detail and organisational skills.
✨Emphasise Teamwork and Mentoring
Motorpoint values a supportive team environment, so highlight your experience working collaboratively and mentoring junior technicians. Share specific instances where you've helped others improve or contributed to a positive team dynamic. This will align with their values and show that you're a proactive team player.
