Customer Service Manager - Burnley

Join to apply for the Customer Service Manager – Burnley role at Motorpoint.

Salary range: £31,472.10 per annum + monthly bonus.
Location: Burnley.
Hours: 40 hour, 5 days out of 7 on a rota.
This will include the weekend when we experience our busiest days.

Due to the nature of the role we require a full UK driving licence.

Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being different from other car dealerships; this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied and having had a great customer experience throughout their journey.

Responsibilities

• Overarching responsibility for smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
• Deliver fantastic customer service to ensure customers’ needs are not just met but exceeded.
• Ensure customer issues are resolved positively and on a same-day basis.
• Manage customer service team, ensuring optimum staffing levels and evenly distributed workloads.
• Work as part of a team to ensure customer service (NPS) targets are met monthly.
• Work closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
• Liaise with other key departments on site to ensure the customer can receive their new car in a same-day service, and manage expectations if there is a short delay.
• Live Motorpoint values and add some fun.

Requirements

• A proven track record of strong customer service working within a face-to-face customer service environment.
• Experience of people and team management.
• Strong verbal and written communication skills.
• Commitment to providing great customer service with strong organisational skills.
• Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
• A full UK driving licence.

Benefits

• Paid time off every month to do something that makes you happy.
• 31 days holiday plus days off for your birthday, getting married or moving house.
• Additional holidays for length of service.
• Long service awards.
• Staff discount on cars and finance options.
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
• Smart Tech in partnership with Currys.
• Cycle to work.
• Pension.
• Healthcare.
• Enhanced Parental Leave.
• Employee Assistance Programme (EAP).
• Vocational and personal development training courses.
• Quarterly team socials.
• Team feasts.
• Scratch card rewards.
• Sharesave scheme (SAYE).
• Plus much more!

Closing date: 17th January 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.