Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the service team and ensure top-notch customer satisfaction in a dynamic dealership.
- Company: A leading car dealership in Burnley with a focus on customer experience.
- Benefits: Generous holiday, staff discounts, and opportunities for personal development.
- Why this job: Make a real difference in customer experiences and lead a passionate team.
- Qualifications: Proven customer service skills and experience in team management required.
- Other info: Full-time role; UK driving licence needed.
The predicted salary is between 36000 - 60000 £ per year.
A leading car dealership in Burnley seeks a Customer Service Manager to enhance customer satisfaction and oversee the service team.
Responsibilities include:
- Managing the full vehicle handover process
- Delivering exceptional customer service
- Resolving issues on the same day
Candidates should have a proven track record in customer service and experience in team management. This full-time role requires a UK driving licence.
Enjoy benefits like generous holiday, staff discounts, and personal development opportunities.
Customer Experience Manager - Automotive Team Leader in Burnley employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Automotive Team Leader in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and understand their customer service philosophy. Be ready to share how your experience aligns with their goals, especially in managing teams and enhancing customer satisfaction.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific examples of how you've resolved customer issues quickly and effectively. This will demonstrate your ability to deliver exceptional service, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and stand out from the crowd. Plus, you'll be one step closer to enjoying those generous holiday benefits and personal development opportunities!
We think you need these skills to ace Customer Experience Manager - Automotive Team Leader in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience Manager role. Share specific examples of how you've enhanced customer satisfaction in the past.
Showcase Your Problem-Solving Skills: Since resolving issues on the same day is key, include examples in your application that demonstrate your quick thinking and problem-solving abilities. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our automotive team!
How to prepare for a job interview at Motorpoint
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've enhanced customer satisfaction in previous roles, especially in a team management context.
✨Understand the Vehicle Handover Process
Familiarise yourself with the full vehicle handover process. Think about how you would ensure a smooth experience for customers and be prepared to discuss any challenges you’ve faced in similar situations.
✨Showcase Your Problem-Solving Skills
Since resolving issues on the same day is key, come prepared with examples of how you've tackled customer complaints effectively. Highlight your ability to think on your feet and provide quick solutions.
✨Be Ready to Talk Team Management
As a potential team leader, be ready to discuss your leadership style and how you motivate your team. Share instances where you've successfully managed a team and improved performance or morale.
