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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Earn £12.25 per hour plus bonuses and enjoy great perks.
- Why this job: Be part of a fun, supportive team making car buying easy.
- Qualifications: Full UK driving licence and customer service experience required.
- Other info: Enjoy monthly paid time off and fantastic career development opportunities.
The predicted salary is between 12 - 16 £ per hour.
Who are we? We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role:
- Sales Support
- Salary: £12.25 per hour + monthly bonuses
- Location: Stockton-on-Tees
- Contract Type: Permanent
- Hours: 20 hours, Saturday 9-6, Sunday 11-5 + 5 hours midweek
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 3rd February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Weekend Customer Experience Support - Stockton-on-Tees in Billingham employer: Motorpoint
Contact Detail:
Motorpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Experience Support - Stockton-on-Tees in Billingham
✨Tip Number 1
Get to know Motorpoint! Familiarise yourself with our values – Proud, Honest, Supportive, Happy, and Together. When you understand what we stand for, you can show us how you fit right in during your interview.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. We love hearing about real-life situations that showcase your enthusiasm and proactive attitude.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. We’re all about working together at Motorpoint, so come prepared with stories that highlight how you’ve collaborated with others to achieve great results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our amazing team. Don’t wait too long, though – we might close applications early if we find the right candidates!
We think you need these skills to ace Weekend Customer Experience Support - Stockton-on-Tees in Billingham
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you've got in delivering great customer service. We want to see how you’ve made customers happy in the past, so share those stories!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values. Don’t be afraid to show us what makes you proud, happy, and supportive.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that match what we’re looking for, especially around teamwork and communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Motorpoint
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any instances where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Teamwork Questions
Motorpoint values teamwork, so expect questions about how you work with others. Prepare to discuss a time when you collaborated effectively with a team to achieve a goal or resolve an issue. This will demonstrate your ability to contribute positively to the team environment.
✨Practice Using the CRM System
Familiarise yourself with common CRM systems, as you'll be using one in this role. If you have experience with any specific systems, be ready to discuss that. If not, consider doing a bit of research on how they work, as this will show your proactive attitude and willingness to learn.
