At a Glance
- Tasks: Provide top-notch technical support and manage user devices across the UK.
- Company: Join Motorpoint, the UK's leading car retailer with a vibrant workplace culture.
- Benefits: Enjoy 31 days' holiday, monthly paid time off, and discounts on cars and retailers.
- Other info: Dynamic role with opportunities for personal development and team socials.
- Why this job: Make a real impact in tech support while enjoying great perks and career growth.
- Qualifications: Experience in IT support and knowledge of Microsoft tools are essential.
The predicted salary is between 30000 - 30000 £ per year.
About Motorpoint
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivaled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Role Overview
The Role: 2nd Line Technical Support Engineer
Salary: £30,000 per annum.
Location: Based at Derby, with regular travel to all stores across the UK (Motorpoint, Unit 7, Prime Enterprise Park, Prime Park Way, Derby, DE1 3QB).
Contract Type: Permanent
Hours: 37.5 hours per week, Monday – Friday.
Responsibilities
- Provide technical support for end‑user computing issues, escalating complex problems where necessary.
- Assist in the management and configuration of Microsoft Intune and Microsoft 365 applications.
- Ensure endpoint compliance with security policies, access controls and data protection requirements.
- Deploy, configure and support end‑user devices including laptops, desktops and mobile devices.
- Manage device lifecycle activities including provisioning, rebuilds, replacements and decommissioning.
- Maintain endpoint security, including antivirus management, encryption and patching.
- Own incidents through to resolution, ensuring root cause analysis and permanent fixes are implemented.
- Collaborate with IT teams to enhance user experience and system performance.
- Identify opportunities to automate repetitive tasks and improve support processes using available tools and scripting where appropriate.
- Contribute to documentation and knowledge base articles for IT support processes.
- Stay updated with industry best practices in end‑user computing and security.
- Conduct regular store visits to provide on‑site IT support and maintenance.
- Monitor device compliance and remediate policy issues.
Qualifications
- Previous experience in an IT support or end‑user computing role.
- Knowledge of Microsoft Intune, Microsoft 365 and Windows operating systems.
- Understanding of IT security principles, compliance and access controls.
- Strong troubleshooting skills and ability to diagnose hardware/software issues.
- Excellent communication and customer service skills.
- Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator) are desirable but not essential.
- A valid driving license is essential due to the requirement for regular store visits.
- Ability to work independently and manage multiple priorities in a fast‑paced environment.
Benefits
- Paid time off every month to do something that makes you happy.
- 31 days' holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high‑street retailers and restaurants through our “My M.O.T.” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced parental leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more.
Closing Date: 22nd June 2026 (May close earlier).
2nd Line Technical Support Engineer employer: Motorpoint
Motorpoint is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in Derby. With generous benefits such as paid time off for personal happiness, extensive holiday allowances, and opportunities for vocational training, we empower our team to thrive both personally and professionally. Join us to be part of a supportive environment where your contributions are valued, and enjoy unique perks like staff discounts and regular team socials.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorpoint values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorpoint might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorpoint!
✨Direct Apply to Motorpoint
Let's not forget to apply directly through the Motorpoint website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorpoint.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorpoint. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorpoint
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
