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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun, supportive culture.
- Benefits: Earn £12.25 per hour, enjoy paid time off, and great discounts.
- Why this job: Be part of a team that values happiness, support, and making a difference.
- Qualifications: Full UK driving licence and experience in customer service required.
- Other info: Opportunities for personal development and team socials await you!
The predicted salary is between 12 - 16 £ per hour.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role
- Sales Support
- Salary: £12.25 per hour + monthly bonuses
- Location: Stockton-on-Tees
- Contract Type: Permanent
- Hours: 20 hours, Saturday 9-6, Sunday 11-5 + 5 hours midweek
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 3 February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Weekend Customer Experience Support - Stockton-on-Tees employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Experience Support - Stockton-on-Tees
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show them you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic customer experiences, think of examples from your past jobs where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they measure success in customer service. This shows you're genuinely interested and helps you figure out if it's the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the Motorpoint family. So, don’t wait too long – get your application in!
We think you need these skills to ace Weekend Customer Experience Support - Stockton-on-Tees
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Show us how you align with our values: Proud, Honest, Supportive, Happy, and Together. We’re looking for genuine people who fit right in with our team.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to the role. Mention why you’re excited about working at Motorpoint and how you can contribute to our mission of being the Car Buyer’s Champion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our amazing team!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Whether it was resolving an issue or going above and beyond for a customer, having these stories ready will help you stand out.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system to manage customer cases, it's beneficial to brush up on your tech skills. If you have experience with any CRM software, be ready to discuss it. If not, do a bit of research on common systems used in customer service to show your willingness to learn.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest in the position but also helps you gauge if Motorpoint is the right fit for you.
