At a Glance
- Tasks: Manage customer queries and administration tasks with efficiency and teamwork.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy paid time off, 28 days' holiday, and discounts at retailers.
- Other info: Dynamic work environment with opportunities for personal development and team socials.
- Why this job: Be part of a team that champions customer experience and satisfaction.
- Qualifications: Full UK driving licence and strong customer service skills required.
The predicted salary is between 27100 - 27100 £ per year.
Company Overview
Motorpoint is the UK's leading omnichannel car retailer of nearly new cars. Our vision is to be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
Responsibilities
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding each customer's needs when they arrive and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications
- A full UK driving licence is essential
- Experience of delivering great customer service, from any industry
- Strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Enthusiastic, proactive and customer‑focused attitude
- Positive attitude aligned with our values: Proud, Honest, Supportive, Happy and Together
Benefits
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high‑street retailers and restaurants through the 'My M.O.T' platform
- Smart Tech partnership with Currys
- Cycle to work scheme
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
EEO Statement
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support 6 Month FTC - Sheff in Sheffield employer: Motorpoint Ltd
Motorpoint is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where teamwork and customer focus are at the forefront. With generous benefits such as additional holidays for special occasions, a cycle to work scheme, and opportunities for vocational training, employees are encouraged to grow both personally and professionally in a supportive environment. Located in Sheffield, this role not only provides a chance to be part of the UK's leading car retailer but also fosters a sense of community through quarterly socials and team feasts.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support 6 Month FTC - Sheff in Sheffield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Motorpoint Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Motorpoint Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Support 6 Month FTC - Sheff in Sheffield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Motorpoint Ltd.
How to prepare for a job interview at Motorpoint Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Motorpoint Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Motorpoint Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
