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- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, staff discounts, and personal development opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Strong customer service experience and team management skills required.
- Other info: Be part of a vibrant team that values happiness, honesty, and support.
The predicted salary is between 31472 - 44000 £ per year.
Who are we? We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Customer Service Manager
Salary range: £31,472.10 per annum + monthly bonus
Location: Burnley
Hours: 40 hours, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
* Due to the nature of the role we will require you to have a full UK driving licence *
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Let's tell you a little bit about what you will be doing:
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers' needs are not just met but exceeded through fantastic customer service.
- Ensure customer issues are resolved positively and on a same-day basis.
- Managing the customer service team, responsible for ensuring optimum staffing levels and evenly distributed workloads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You'll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Experience of people and team management.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our 'My M.O.T' platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 17th January 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Service Manager - Burnley in Padiham employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Burnley in Padiham
✨Tip Number 1
Get to know Motorpoint's values inside out! When you walk into that interview, show us how you embody being Proud, Honest, Supportive, Happy, and Together. It’s all about connecting with our mission and demonstrating that you’re the perfect fit for our team.
✨Tip Number 2
Prepare some real-life examples of how you've delivered fantastic customer service in the past. We want to hear about those moments when you went above and beyond to make a customer's day. This will help us see how you can bring that same energy to Motorpoint!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us that you’re genuinely interested in the role and the company. Ask about team dynamics, customer service strategies, or even what a typical day looks like for a Customer Service Manager at Motorpoint.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re proactive and ready to jump into the Motorpoint family. Let’s get you on board!
We think you need these skills to ace Customer Service Manager - Burnley in Padiham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about being happy and supportive here at Motorpoint!
Tailor Your Application: Make sure to tailor your application to the Customer Service Manager role. Highlight your experience in customer service and team management, and how you embody our values of Proud, Honest, Supportive, Happy, and Together. This will show us that you’re a perfect fit for our team!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and experiences without getting lost in the details.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our amazing team at Motorpoint. We can’t wait to hear from you!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to really understand Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show that you're a great cultural fit.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll need to handle various customer situations. Prepare by thinking through common customer service challenges and how you would resolve them positively. Be ready to share specific examples of how you've exceeded customer expectations in the past.
✨Showcase Your Team Management Skills
Since this role involves managing a team, be prepared to discuss your experience in people management. Highlight your approach to mentoring and coaching others, and think of instances where you've successfully improved team performance or resolved conflicts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in the customer service department, or what the biggest challenges are currently facing the team.
