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- Tasks: Guide customers through their online car purchase journey and deliver exceptional service.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Earn up to £50k OTE, enjoy 28 days holiday, and receive discounts at top retailers.
- Why this job: Be part of a dynamic team that values your input and rewards your hard work.
- Qualifications: Customer service experience is a plus, but passion and drive are what we really want.
- Other info: Full training provided, with great career development and team socials.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission.
As part of the Online Sales team you will be key to our business growth and ensuring our customers get a first‑class service. You will be responsible for handling and managing the customer journey through the purchase of their vehicle online, ensuring we are providing the ultimate customer experience by supporting them throughout this process. You will be part of the team who generate over 35% of the company’s total sales.
What will you be getting up to?
- Professional phone manner.
- Working as part of a team to deliver a great customer service.
- Taking inbound phone calls to guide our customers through to purchasing their new car.
- Support and guide the customer through the finance and web order processes.
- Upsell of products we offer by tailoring to the customer’s needs.
- Outbound pre and post collection calls from the web orders to generate a positive overall customer experience.
- Great time management skills to manage your own workload as well as supporting the daily tasks within the team.
- Deliver exceptional customer experience to every customer you come in contact with.
- Above everything else, you’ll live the Motorpoint values of Proud, Honest, Supportive and Happy, you’ll also be ready for some serious fun.
Full training will be provided.
What do we need from you?
- You will need to have a background or a desire to deliver.
- Experience in Customer Service or Call Centre environment preferred but not essential.
- We want people who are passionate about what they do, have a real sense of self drive and determination, share our values and put the customer at the centre of what you do then we should talk.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 10th February 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Online Sales Executive - Up to 50k OTE Online Sales · Derby Store employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Executive - Up to 50k OTE Online Sales · Derby Store
✨Tip Number 1
Get to know Motorpoint and its values inside out! When you’re chatting with us, show that you understand what it means to be Proud, Honest, Supportive, and Happy. This will help you stand out as someone who truly fits into our team culture.
✨Tip Number 2
Practice your phone skills! Since you'll be taking inbound calls, make sure you can communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable guiding customers through their car purchase journey.
✨Tip Number 3
Be ready to showcase your customer service experience! Even if you haven’t worked in a call centre before, think about times when you’ve gone above and beyond for someone. Share those stories during your chat with us to highlight your passion for delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly!
We think you need these skills to ace Online Sales Executive - Up to 50k OTE Online Sales · Derby Store
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience fantastic!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant customer service experience or skills that show you can deliver the first-class service we pride ourselves on.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Show us who you are and how you embody our values of being Proud, Honest, Supportive, and Happy.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values – Proud, Honest, Supportive, and Happy – and think about how you can embody these in your responses. This will show that you're genuinely interested in the company and its mission.
✨Showcase Your Customer Service Skills
As an Online Sales Executive, you'll be handling customer interactions. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight your ability to guide customers through processes, as this is key to the role.
✨Practice Your Phone Manner
Since you'll be taking inbound calls, practice your phone etiquette. Speak clearly, maintain a friendly tone, and be ready to answer common questions about car purchases. You might even want to do a mock call with a friend to get comfortable!
✨Demonstrate Team Spirit
Motorpoint values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported your team or contributed to a group goal, showing that you can thrive in a fun and friendly environment.
