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- Tasks: Connect with customers and support their car buying journey through various channels.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy paid time off, 28 days holiday, staff discounts, and personal development opportunities.
- Why this job: Be part of a mission-driven team that values choice, value, and quality in car retail.
- Qualifications: Sales or customer service experience is a plus; strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and team socials.
weekend, Are you a confident communicator with a passion for helping people? Looking to kick-start a career in sales that grows with you? We\’re on the lookout for energetic and driven individuals to join our Online Sales Team!
As an Online Sales Associate, you\’ll support our Online Sales Team by guiding customers through their buying journey. You\’ll handle web chat and E-mail sales leads, collection calls, answer sales queries, and highlight products or services to enhance the customer experience. This fast-paced role offers the chance to build cross-functional knowledge while delivering excellent customer service. You\’ll benefit from structured onboarding, ongoing training, and team support as you grow in the role. You\\\’ll also develop your sales skills with a clear progression path into more senior sales positions.
What will you be getting up to?
- Developing incoming sales leads via our omni-channels and connecting customers to Sales Executives
- Providing support to customers in the journey of buying or selling a car to Motorpoint.
- Supporting Sales Executives by ensuring customer orders are processed correctly ready for collection.
- Liaising with third parties and updating customers on application progress.
- Logging all customer contact compliantly and accurately.
- Resolve issues efficiently with professionalism and empathy.
- Build strong customer relationships through excellent service.
- Support the online sales team to help achieve monthly departmental KPIs
- Engage in our ongoing sales training programme as you progress to a sales executive role
- Experience in a sales, call centre or retail role is highly desirable.
- Strong dedication to delivering exceptional customer service.
- Process-driven with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team environment.
- Willingness to learn and adapt in a fast-paced setting.
- Empathetic and solution-focused approach to customer issues.
- Team players who are also self-motivated
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days\\\’ holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our \”My M.O.T\” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
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Online Sales Associate employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Associate
✨Tip Number 1
Get to know Motorpoint! Research our values and mission so you can show us how you fit in. When you understand what makes us tick, you can tailor your approach and stand out during interviews.
✨Tip Number 2
Practice your communication skills! As an Online Sales Associate, you'll need to connect with customers effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and company culture. They might share valuable insights that could help you ace your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Motorpoint. Don’t wait too long; we’re excited to meet you!
We think you need these skills to ace Online Sales Associate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re all about being fun and supportive here at Motorpoint!
Tailor Your Application: Make sure to tailor your application to the Online Sales Associate role. Highlight any relevant experience in sales or customer service, and show us how you embody our values: PROUD, HAPPY, HONEST, SUPPORTIVE. This will help us see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. We appreciate attention to detail, and it shows you care about your application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their mission to be the Car Buyer’s Champion and their values: PROUD, HAPPY, HONEST, SUPPORTIVE. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Online Sales Associate, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your empathetic approach and how you resolved issues efficiently, as this aligns perfectly with what Motorpoint is looking for.
✨Demonstrate Team Spirit
Motorpoint values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported your team or contributed to achieving a common goal. This will illustrate that you’re not just a lone wolf but someone who thrives in a team environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, you could ask about the ongoing sales training programme or how success is measured within the online sales team.
