At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, staff discounts, and personal development opportunities.
- Other info: Be part of a vibrant team that values fun, honesty, and support.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic retail environment.
- Qualifications: Proven customer service experience and strong team management skills required.
The predicted salary is between 32500 - 32500 € per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers.
The Role: Customer Service Manager
Salary range: £32,500 per annum + Bonus
Location: Oldbury
Hours: 40 hour, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Let's tell you a little bit about what you will be doing:
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded.
- Ensure customer issues are resolved positively and on a same-day basis.
- Managing the customer service team, responsible for ensuring optimum staffing levels and evenly distributed workloads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Experience of people and team management.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 5th June 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Service Manager - Oldbury Retail · Oldbury employer: Motorpoint Ltd
At Motorpoint, we pride ourselves on being the UK's leading omnichannel car retailer, where our commitment to creating a fantastic workplace translates into exceptional customer experiences. As a Customer Service Manager in Oldbury, you'll enjoy a vibrant work culture that values teamwork, fun, and personal growth, alongside generous benefits like 31 days of holiday, staff discounts, and opportunities for vocational training. Join us to be part of a supportive team that embodies our values of Proud, Honest, Supportive, Happy, and Together, all while making a meaningful impact in the automotive retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Oldbury Retail · Oldbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate that you're a great fit. Show us that you’re not just about the skills but also about being Proud, Honest, Supportive, Happy, and Together.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer experiences, prepare some examples of how you've gone above and beyond in previous roles. We want to hear how you’ve turned a frown into a smile!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on what it’s really like to work at Motorpoint. Plus, it shows us that you’re genuinely interested in being part of our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re keen on joining our amazing team. Don’t wait too long; we might close applications early if we find the right fit!
We think you need these skills to ace Customer Service Manager - Oldbury Retail · Oldbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to make customers happy, so share specific examples that showcase your skills!
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Show us who you are and why you’d be a great fit for our fun and friendly team.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application accordingly. Mention how your values align with ours – Proud, Honest, Supportive, Happy, and Together – to show you’re on the same mission as us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Motorpoint thoroughly. Understand their values – Proud, Honest, Supportive, Happy, and Together – and think about how you can embody these in your role as a Customer Service Manager. This will show your genuine interest and alignment with their mission.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experience where you exceeded customer expectations or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Team Management Skills
As a Customer Service Manager, you'll be leading a team. Be ready to discuss your experience in managing teams, including how you motivate and mentor others. Share specific examples of how you've identified training needs and helped team members grow.
✨Demonstrate Your Communication Skills
Strong verbal and written communication skills are crucial for this role. During the interview, practice clear and concise communication. You might also want to prepare a few questions to ask the interviewer about the team dynamics and customer service strategies at Motorpoint.
