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- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy paid time off, 31 days holiday, staff discounts, and personal development opportunities.
- Other info: Dynamic work environment with exciting team socials and career growth potential.
- Why this job: Be part of a mission to redefine customer experience in the car retail industry.
- Qualifications: Strong customer service skills and a full UK driving licence required.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Who are we? We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Customer Service Supervisor
Salary: ÂŁ13.50 per hour + monthly bonus
Location: Newport
Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
* Due to the nature of the role we will require you to have a full UK driving licence *
Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Responsibilities
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service.
- Ensure customer issues are resolved positively and on a same-day basis.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
- Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
Requirements
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
Benefits
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing date: 5th May 2026. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Locations
Customer Service Supervisor - Newport employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor - Newport
✨Tip Number 1
Get to know Motorpoint! Research our values and what makes us tick. When you understand our mission to be the Car Buyer's Champion, you can tailor your approach in interviews to show how you fit right in with our fun and supportive culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle tricky situations or exceed customer expectations. We want to see your problem-solving skills in action, so be ready to share examples from your past experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any local events we might be hosting. Building relationships can give you insider tips and make you stand out when it comes to the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Motorpoint. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Supervisor - Newport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about being happy and supportive here at Motorpoint!
Tailor Your Application: Make sure to tailor your application to the Customer Service Supervisor role. Highlight your experience in customer service and how you’ve gone above and beyond to exceed customer expectations. This is your chance to show us how you embody our values of Proud, Honest, and Together.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so make sure your written communication reflects that. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our customer service!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values – Proud, Honest, Supportive, Happy, and Together. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Supervisor, you'll need to demonstrate your strong customer service background. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will highlight your ability to maintain Motorpoint's reputation for fantastic service.
✨Be Ready to Discuss Teamwork
Motorpoint values collaboration, so be prepared to talk about how you've worked as part of a team in previous roles. Share instances where you supported colleagues or contributed to achieving team goals, as this aligns with their focus on working together.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if Motorpoint is the right fit for you.