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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Earn ÂŁ13/hour, enjoy paid time off, discounts, and career development.
- Other info: Enjoy team socials, training courses, and a positive work environment.
- Why this job: Be part of a mission to create the best customer experience in a dynamic team.
- Qualifications: Full UK driving licence and experience in customer service required.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: ÂŁ13.00 per hour + monthly bonus
Location: Newport
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Locations
Customer Experience Support - Newport employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Newport
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of our team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about times you've gone above and beyond for a customer. We love hearing those stories, so be ready to share how you’ve made someone’s day better!
✨Tip Number 3
Don’t forget to ask questions during your interview! We want to see your enthusiasm and curiosity about the role. Ask about team dynamics or how we celebrate successes together – it shows you’re keen to fit in!
✨Tip Number 4
Apply through our website for the best chance! It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Support - Newport
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself!: We love authenticity! Let your personality shine through in your application. Share your enthusiasm and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the role. Mention specific skills that match the job description, like communication and teamwork, so we can see why you're the perfect fit for us.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare to discuss your previous experiences in this area. Have a couple of stories ready that highlight your ability to resolve queries efficiently and manage customer relationships effectively.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s beneficial to brush up on your knowledge of such systems. If you have experience with any CRM software, be prepared to talk about it. If not, consider doing a bit of research to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.