At a Glance
- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, staff discounts, and monthly paid time off for happiness.
- Other info: Opportunities for personal development and exciting team socials await you!
- Why this job: Be part of a mission to create the best customer experience while working with a great team.
- Qualifications: Full UK driving licence and experience in customer service are essential.
The predicted salary is between 26000 - 28000 £ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role:
- Sales Support
- Salary: £13 per hour basic + Bonus
- Location: Manchester
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding each customer's needs when they arrive and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 18th June 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Manchester employer: Motorpoint Ltd
At Motorpoint, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Manchester that prioritises employee happiness and growth. With a strong commitment to our values of being Proud, Honest, Supportive, and Happy, we offer a range of benefits including generous holiday allowances, personal development opportunities, and a supportive team environment that encourages collaboration and innovation. Join us to be part of a mission-driven team where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Manchester
✨Tip Number 1
Get to know Motorpoint! Research their values and mission. When you understand what makes them tick, you can tailor your approach in interviews and conversations to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your commitment to delivering fantastic service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Motorpoint family. Don’t wait too long; apply early to beat the rush!
We think you need these skills to ace Customer Experience Support - Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself:Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application:Take a moment to tailor your CV and cover letter to the role. Mention specific skills that match the job description, like communication and teamwork, so we can see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Motorpoint.
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a good fit for the role, but also for their company culture.
✨Showcase Your Customer Service Skills
Since the role is all about delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Whether it was resolving an issue or going above and beyond for a customer, having these stories ready will help you stand out.
✨Familiarise Yourself with CRM Systems
As you'll be using a CRM system to track and resolve customer cases, it's beneficial to brush up on any relevant software you've used before. If you have experience with similar systems, mention it during the interview. If not, express your eagerness to learn and adapt quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest in the position but also helps you gauge if Motorpoint is the right fit for you.
