At a Glance
- Tasks: Deliver amazing customer service and manage queries in a fun, supportive team.
- Company: Join Motorpoint, the UK's leading car retailer with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and paid time off for happiness.
- Other info: Opportunities for personal development and team socials await you!
- Why this job: Be part of a new store launch and shape customer experiences from day one.
- Qualifications: Full UK driving licence and great customer service skills required.
The predicted salary is between 10 - 15 £ per hour.
We’re thrilled to announce the launch of our new store in Leeds, our 22nd store across the UK and a major milestone in our continued growth journey. This is more than just a new location… it’s a chance to help shape something special from day one. To set our new team up for success, all new starters will receive full training at a nearby Motorpoint store, working closely with the local team to build skills, confidence and a real sense of connection before opening day.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: £12.25 per hour basic + Bonus
- Location: Leeds
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: Sunday 22nd March 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Leeds Leeds employer: Motorpoint Ltd
Motorpoint Ltd is an exceptional employer located in Newport, offering a dynamic work environment where skilled technicians can thrive. With a strong focus on employee growth, you will have opportunities to mentor junior staff while enjoying benefits such as additional holidays, staff discounts, and comprehensive healthcare. Join us to be part of a team that values your expertise and commitment to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Leeds Leeds
✨Tip Number 1
Get to know Motorpoint! Research the company culture and values, especially their focus on being Proud, Honest, Supportive, Happy, and Together. This will help you connect with the team during interviews and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your teamwork spirit! Motorpoint values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight any situations where you helped resolve issues or supported your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Motorpoint family right from the start. Don’t wait too long, as roles can close early!
We think you need these skills to ace Customer Experience Support - Leeds Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself!:We love authenticity! When writing your application, let your personality shine through. Share your enthusiasm for the role and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that relate directly to the role of Customer Experience Support at Motorpoint.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team in Leeds!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Teamwork Questions
Motorpoint emphasises teamwork, so expect questions about how you work with others. Prepare to discuss a time when you collaborated effectively with a team to achieve a goal or resolve an issue, showcasing your organisational and interpersonal skills.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training process at the nearby store or how success is measured in the customer experience team. It’s a great way to demonstrate your enthusiasm for being part of the new Leeds store!
