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- Tasks: Deliver amazing customer service and manage queries in a fun, supportive team.
- Company: Join Motorpoint, the UK's leading car retailer with a vibrant culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and paid time off for happiness.
- Other info: Opportunities for personal development and team socials await you!
- Why this job: Be part of a new store launch and shape an exciting customer experience.
- Qualifications: Full UK driving licence and a passion for great customer service.
The predicted salary is between 26000 - 28000 ÂŁ per year.
We’re thrilled to announce the launch of our new store in Leeds, our 22nd store across the UK and a major milestone in our continued growth journey. This is more than just a new location… it’s a chance to help shape something special from day one. To set our new team up for success, all new starters will receive full training at a nearby Motorpoint store, working closely with the local team to build skills, confidence and a real sense of connection before opening day.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: ÂŁ13 per hour basic + Bonus
- Location: Leeds
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: Wednesday 20th May 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Leeds employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Leeds
✨Tip Number 1
Get to know Motorpoint! Research the company culture and values, especially their focus on being Proud, Honest, Supportive, Happy, and Together. This will help you connect with the team during interviews and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories in your interview.
✨Tip Number 3
Show off your teamwork skills! Motorpoint values collaboration, so be prepared to discuss how you've worked effectively in teams before. Highlight any specific instances where you helped achieve a common goal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Motorpoint family right from the start!
We think you need these skills to ace Customer Experience Support - Leeds
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share those stories!
Be Yourself: We love authenticity! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show us what makes you unique. Remember, we’re looking for people who align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Make sure to tailor your application to the role. Read the job description carefully and reflect on how your skills and experiences match what we're looking for. This shows us that you’re genuinely interested in joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values like Proud, Honest, Supportive, Happy, and Together. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Customer Service Skills
Since the role is all about delivering fantastic customer service, prepare examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you resolved queries efficiently and contributed to a positive customer experience.
✨Demonstrate Team Spirit
Motorpoint values teamwork, so think of instances where you collaborated with others to achieve a common goal. Highlight your communication skills and how you can contribute to a supportive team environment, especially in a new store setting.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role and the company. You might ask about the training process at the nearby store or how the team plans to create a fantastic customer experience from day one.